Back
 AJIBM  Vol.9 No.9 , September 2019
The Impact of Emotional Intelligence on Readiness for Organizational Change: A Case Study on a Government Authority in Saudi Arabia
Abstract:
This study sought mainly to examine the effect of Emotional intelligence (EI) and readiness for organizational change (RFC). Additionally, the study sought to explore the association between EI, RFC and demographic variables. The data were collected from employees from a government authority in Jeddah city, Saudi Arabia. The data were analyzed using Spearman’s rho to find the relation between EI and employee’s RFC. Then, Simple Linear Regression was applied to find the effect of EI on the employee’s RFC. In addition, association between RFC and demographic variables was determined by Chi-square. The findings of this study confirmed the significant relationship between EI and employees’ readiness to accept change. There was a statistically significant association between RFC and education level among participants. However, there was no association between other demographic variables and RFC or EI. This study has some limitations that were presented at the end of the study.
Cite this paper: Alzahrani, M. (2019) The Impact of Emotional Intelligence on Readiness for Organizational Change: A Case Study on a Government Authority in Saudi Arabia. American Journal of Industrial and Business Management, 9, 1880-1889. doi: 10.4236/ajibm.2019.99121.
References

[1]   Self, D.R. and Schraeder, M. (2009) Enhancing the Success of Organizational Change: Matching Readiness Strategies with Sources of Resistance. Leadership & Organization Development Journal, 30, 167-182.
https://doi.org/10.1108/01437730910935765

[2]   Armenakis, A.A., Harris, S.G. and Mossholder, K.W. (1993) Creating Readiness for Organizational Change. Human Relations, 46, 681-703.
https://doi.org/10.1177/001872679304600601

[3]   Alban, B. (1987) Organizational Transitions: Managing Complex Change.

[4]   Cummings, T.G. and Worley, C.G. (2014) Organization Development and Change. Cengage Learning, Boston, MA.

[5]   Eby, L.T., Adams, D.M., Russell, J.E. and Gaby, S.H. (2000) Perceptions of Organizational Readiness for Change: Factors Related to Employees’ Reactions to the Implementation of Team-Based Selling. Human Relations, 53, 419-442.
https://doi.org/10.1177/0018726700533006

[6]   Javidan, M., Dorfman, P.W. and Gupta, V. (2004) Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. Sage, Thousand Oaks, CA, 29-48.

[7]   Goleman, D. (1996) Emotional Intelligence. Why It Can Matter More Than IQ. Learning, 24, 49-50.

[8]   Huy, Q.N. (1999) Emotional Capability, Emotional Intelligence, and Radical Change. Academy of Management Review, 24, 325-345.
https://doi.org/10.5465/amr.1999.1893939

[9]   Nordin, N. (2011) The Influence of Emotional Intelligence, Leadership Behaviour and Organizational Commitment on Organizational Readiness for Change in Higher Learning Institution. Procedia-Social and Behavioral Sciences, 29, 129-138.
https://doi.org/10.1016/j.sbspro.2011.11.217

[10]   Sharma, T. and Singh, S. (2018) Relationship of Emotional Intelligence with Cultural Intelligence and Change Readiness of Indian Managers in the Service Sector. Journal of Organizational Change Management.
https://doi.org/10.1108/JOCM-05-2017-0193

[11]   Armenakis, A.A. and Harris, S.G. (2009) Reflections: Our Journey in Organizational Change Research and Practice. Journal of Change Management, 9, 127-142.
https://doi.org/10.1080/14697010902879079

[12]   Armenakis, A.A. and Bedeian, A.G. (1999) Organizational Change: A Review of Theory and Research in the 1990s. Journal of Management, 25, 293-315.
https://doi.org/10.1177/014920639902500303

[13]   Kotter, J.P. (1996) Leading Change. Harvard Business School Press, Boston, MA.

[14]   Self, D.R. (2007) Organizational Change-Overcoming Resistance by Creating Readiness. Development and Learning in Organizations: An International Journal, 21, 11-13.
https://doi.org/10.1108/14777280710779427

[15]   Jones, R.A., Jimmieson, N.L. and Griffiths, A. (2005) The Impact of Organizational Culture and Reshaping Capabilities on Change Implementation Success: The Mediating Role of Readiness for Change. Journal of Management Studies, 42, 361-386.
https://doi.org/10.1111/j.1467-6486.2005.00500.x

[16]   Holt, D.T., Armenakis, A.A., Feild, H.S. and Harris, S.G. (2007) Readiness for Organizational Change: The Systematic Development of a Scale. The Journal of Applied Behavioral Science, 43, 232-255.
https://doi.org/10.1177/0021886306295295

[17]   Jansen, K.J. (2000) The Emerging Dynamics of Change: Resistance, Readiness, and Momentum. People and Strategy, 23, 53.

[18]   Bernerth, J. (2004) Expanding Our Understanding of the Change Message. Human Resource Development Review, 3, 36-52.
https://doi.org/10.1177/1534484303261230

[19]   Schein, E.H. (1999) Process Consultation Revisited: Building the Helping Relationship. Addison-Wesley, Reading, MA.

[20]   Hanpachern, C. (1997) The Extension of the Theory of Margin: A Framework for Assessing Readiness for Change. Doctoral Dissertation, Colorado State University, Fort Collins, CO.

[21]   Thorndike, E.L. (1920) Intelligence and Its Uses. Harper’s Magazine.

[22]   Salovey, P. and Mayer, J.D. (1990) Emotional Intelligence. Imagination, Cognition and Personality, 9, 185-211.
https://doi.org/10.2190/DUGG-P24E-52WK-6CDG

[23]   Goleman, D. (1998) Working with Emotional Intelligence. Bantam.

[24]   Mayer, J.D., Salovey, P., Salovey, P. and Sluyter, D. (1997) Emotional Development and Emotional Intelligence: Implications for Educators. What Is Emotional Intelligence, 3-31.

[25]   Dulewicz, V. and Higgs, M. (2000) Emotional Intelligence—A Review and Evaluation Study. Journal of Managerial Psychology, 15, 341-372.
https://doi.org/10.1108/02683940010330993

[26]   Freshman, B. and Rubino, L. (2002) Emotional Intelligence: A Core Competency for Health Care Administrators. The Health Care Manager, 20, 1-9.
https://doi.org/10.1097/00126450-200206000-00002

[27]   George, J.M. (2000) Emotions and Leadership: The Role of Emotional Intelligence. Human Relations, 53, 1027-1055.
https://doi.org/10.1177/0018726700538001

[28]   Gelaidan, H.M., Al-Swidi, A. and Mabkhot, H.A. (2018) Employee Readiness for Change in Public Higher Education Institutions: Examining the Joint Effect of Leadership Behavior and Emotional Intelligence. International Journal of Public Administration, 41, 150-158.
https://doi.org/10.1080/01900692.2016.1255962

[29]   Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J. and Dornheim, L. (1998) Development and Validation of a Measure of Emotional Intelligence. Personality and Individual Differences, 25, 167-177.
https://doi.org/10.1016/S0191-8869(98)00001-4

[30]   Black, W.C., Babin, B.J. and Anderson, R.E. (2010) Multivariate Data Analysis: A Global Perspective. Pearson, London.

[31]   Vakola, M., Tsaousis, I. and Nikolaou, I. (2004) The Role of Emotional Intelligence and Personality Variables on Attitudes toward Organisational Change. Journal of Managerial Psychology, 19, 88-110. https://doi.org/10.1108/02683940410526082

 
 
Top