QWL defines the work atmosphere and should aim to enhance an employee’s skills and abilities. Better QWL instills passion, enthusiasm, motivation and better interpersonal relationship among employees   . QWL is seen as an umbrella under which employees feel completely fulfilled at their workplace and amplify their wholehearted participation and cooperate with the administration in improving productivity and creating a healthy work environment  . QWL boosts performance of an organisation as it depends on the efficiency of employees, relationship dynamics between superior-subordinate & peer-peer and other variables like strategy, programs, processes and policies formed by management of the organization  . All the things mentioned above relate to employees and hence employees play an important role in achieving goals and objectives of the organization   . Performance of the employees can be enhanced by improving QWL through execution of better human resource practices and policies . Thus, it can be inferred that employee performance affects organizational performance significantly .
Information Technology (IT) sector has been one of the key drivers of India’s GDP growth over the last 3 decades and contributes to nearly 13% of the Indian gross domestic product (GDP) according to Indian GDP Report 2018. Since IT industry is a services business, the key asset is human capital and therefore Employees play the most important role in organization growth. However, over the last few years, the sector has witnessed growth slowdown due to rapid rise of digital technologies like IOT, AI, Cloud Computing, Blockchain, which has affected the traditional IT services business and has led to an increase in competitive intensity. This has led to slowdown in hiring, layoffs to make the organization lean, wage stagnation, etc. With the advancement of technology, organizations began putting resources to change the work environment in an attempt to make it conducive to the physical, mental, and social needs of their employees   . This is the primary reason to choose IT sector for this research. In the present time, it is crucial to estimate overall employee wellbeing based on factors like job security, job satisfaction, and work life balance. The aim of this study is to listen to employees of IT sector, investigate the factors that boost their performance, and to offer suggestions to improve their work-life balance. Today’s organizations have been focusing on growth and profitability in line with the rise in popularity of “shareholder value creation” school of thought in corporate finance.
India is different from other countries in terms of work culture . It is the need of the hour to develop pre-assignment induction programs, and to train employees to work in an inter-cultural environment prevalent in multinational companies . Work culture has a direct effect on commitment among employees .
2. Theoretical Background of the Concerned Variables
The most ideal method for measurement of quality of work life is to gauge the degree in which individuals’ happiness prerequisites are met, for example, necessities which are fundamental in nature to make humans cheerful . According to research, Quality of life is different in subjective and objective manners. A study on quality of life in research center of Denmark stated subjective and objective forms of quality of work life. When employees feel good and fully satisfied with the things around them, quality of work life is considered as subjective, while employees’ satisfaction obtained through fulfillment of societal and cultural demands i.e. material wealth, social status and physical well-being, it is considered as objective part of the QWL. Because human beings are complex organisms, an adequate construction of the idea of human wellbeing must also be complex   .
Most of the past research categorized Quality of work life into three aspects: being, belonging and becoming. “Being” defines the physical, psychological and spiritual aspect of human being whereas “belonging” defines the attachments like physical belonging, social, community and “becoming” covers practical, leisure and growth . The domain of work life includes family, associates, work, locality (shelter), wellbeing, education, and spirituality. Union national development program published the annual Human Development Index (HDI) for many countries around the world. According to the 1997 report of human development program, the wellbeing of every country’s citizen is scrutinized by measuring the following parameters:
· life expectancy;
· educational achievement;
· standard of living.
Quality of work life and quality of life (QOL) are the most significant and essential subjects for organizations, while manpower is the most important subsystem. Organizations consider them as an important priority  . QOL could be defined as an individual’s satisfaction with his/her life, compared to his/her ideal life where evaluation of the quality of life depends on individual’s value system, social system and their cultural environment   . Various terms are given by various studies related to quality of life which included the following parameters: stratification and inequality, social inequality, wealth and income, poverty, socioeconomic status, and others  .
2.1. Organization Performance and QWL
Different meanings have been given to organizational performance making it difficult to analyze the performance in a standardized manner. Still, we can measure the overall performance of an organization by measuring the degree to which an organization fulfilled social requirements, accomplished their objectives and targets    . Work, employees, and organizational structure were the primary focus for performance evaluation. Exploration of different avenues to evaluate organizational performance in the 1960s and 1970s led to defining it as the ability to exploit and access the limited resources present in an environment by the organization  . In the 1980s and 1990s, the complexity of identifying organizational objectives was realized in a better way by managers as they identified that success is contingent to the accomplishment of goals (effectiveness) with minimum utilization of resources (efficiency)   . Hence, the concept of an organization achieving the set performance objectives, while operating in the constraints set by limited resources, was supported in the theories that followed by  . Thus, profit was only one of the many indicators of performance  .
It can be said that organizational performance depends on how effectively people work on the given target and accomplish fruitful results. It has given an arrangement of definitions to outline the idea of organizational performance . Performance is an arrangement of financial as well as nonfinancial indicators which offer data on the level of accomplishment of objectives and results  . QWL enriches the performance of the organization .
To characterize the concept of performance, it is important to know its fundamental attribute of every range of obligation. To report an organization’s performance level, it is important to have the capacity to measure the outcomes. A review and update of the recent financial analysis research covering human resource development by . One study explains a positive relationship between human resources practices adopted by organization and the performance of the organization . QWL in terms of quality of work life is further enhanced by the reinvestment of financial resources obtained by the increased growth and profitability by the management on employees. Result of the study also shows that organizational performance is positively correlated with work and performance of employees stated by  . On the other hand, another research shows quality of work life does not have a significant relation with organizational performance  . Psychological capital and its role on quality of work life, along with the performance of an organization were studied by  . The results were that psychological capital of human resource of an organization considered as the most pertinent factor that plays a positive role in organizational performance. The relation between quality of work life and organizational performance is positively correlated with personality traits of the employees   .
2.2. Association of Organizational Performance with QWL and Commitment
QWL plays a vital role in achieving the expected goals and objectives of the organization . Organizational performance is a derivative of employee performance. Employee performance in turn is a function of organizational policies and programs which indirectly affect QWL in terms of quality of life. So, we can infer that Quality of work life of the employees affects the organizational performance significantly. According to the findings from past research, there is significant relationship between the QWL and organizational performance      . The null hypothesis opted for this variable in the study as:
H01: The mean scores of QWL are identical across all selected IT companies;
H02: The mean scores of organizational commitment are identical across all selected IT companies;
H03: There is no significant relationship between organizational performance and QWL and organisational Commitment.
3. Research Methodology
Research was performed in IT sector for the study due to massive IT workforce in India. Therefore, well-known IT firms in Bangalore, Delhi NCR, Chennai and Hyderabad were identified to collect the data. A cross sectional data was used in this study. The research was performed on 21 large Information Technology Companies.
All employees active on an organization’s payroll at the time of study were eligible to participate in this research. A self-designed questionnaire was distributed to IT employees and 700 responses were received, out of which 618 responses were chosen for the data analysis refer to Table 1. 82 responses were discarded due to many missing values and ambiguity.
Names of organizations are not included in the finding section to avoid conflict and ethical issues. The objective of the paper is to analyze the relation of Quality of work life and organizational commitment on the organizational performance in terms of revenue per employee. To accomplish the objective, researcher ranked the organizations on the basis of revenue per employee.
Table 1. Description of the IT companies.
A self-designed questionnaire was used for the survey of large IT Companies. The initial selection of items included in the instrument was done by extensive review of literature. QWL is measured using a 63-item questionnaire which represented thirteen dimensions of QWL and three dimensions of organizational commitment. The thirteen dimensions used to measure QWL are Job satisfaction (JS) (3 questions, a = 0.814), Participative management (PM) (3 questions, a = 0.720), Peer relationship (PR) (4 items, a = 0.755), Superior relationship (SR) (3 questions, a = 0.774), Work Load (WL) (4 questions, a = 0.729), Safety and harassment (SH) (3 questions, a = 0.620), Rewards and recognition (RR) (3 items, a = 0.618), Career growth (CG) (5 questions, a = 0.701), Communication (c) (3 questions, a = 0.718), Time pressure-TP (3 questions, a = 0.729), Pay-P (3 items, a = 0.750) and Work Life Balance-WLB (7 questions, a = 0.760). Organizational Commitment OC is measured using 18 items are AC (6 questions, a = 0.702), Continuance Commitment (6 questions, a = 0.688), Normative Commitment NC (6 questions, a = 0.740). Organisation Performance OP is measured by the revenue per employee of the identical large IT Companies. Employees were asked to respond in a way that best described their feelings using a 5-point Likert’s scales with 1 indicating strongly disagree, 2 disagree, 3 neutral, 4 agree and 5 strongly agree.
As organizations and its employees are diverse, so the survey is customized to best fit each of the organization. It is felt that a varied approach would be more feasible for the organizations and that this would help maximize response rates. Participation is granted through prior appointments and consent via phone calls to the organization. The researcher visited the IT companies to administer the questionnaires. The participants are advised regarding the voluntary nature of participation. The data collected was analyzed by different statistical tools like descriptive statistics, multiple regressions using SPSS version 20 for Window.
4. Results and Discussions
4.1. Descriptive Statistics of QWL and Commitment of the Individual Companies
The study is done on 21 large IT companies; researcher analyzed the QWL and OC separately to compare there with the revenue per employee generated by the employees in the identical IT Company. Researcher segregates the revenue per employee of the IT companies in three levels i.e. Highest revenue (above $10 billion), Average revenue (below $10 billion and above $5 billion) and Low revenue (Below $5 billion). It is decided among the selected companies. All the respondents are from large cap IT companies. Companies selected for this study are chosen based on revenue i.e. companies whose revenues exceed $100 million.
Table 2 shows the mean score and standard deviation of QWL and organizational commitment of each company individually.
Table 2. Descriptive statistics of the individual IT companies
QWL stands for quality of work life, OC stands for organizational commitment and N stands for number of respondents of that particular company. Explanation: It can be seen in the above table that there are five IT companies who are generating highest revenues per employee compared to other companies. Eight companies fall in the category of Medium range in terms of generating revenue per employee. Eight Companies comes under the Low range in terms of revenue per employee. It can be seen that Company No. 2 falls in low range category in terms of revenue per employee with the mean score of QWL (61.13) and OC (63.38) and company No. 18 falls in High range category in the terms of revenue generating per employee with the low mean score value of QWL (59.43) and OC (58.13). Company no. 9 falls in low range category with the second highest mean scores of QWL among all large cap IT companies.
4.2. Analysis of QWL and Commitment of Selected IT Companies by Using of ANOVA
Following hypotheses are adopted as:
H01: The mean scores of QWL are identical across all selected IT companies;
H02: The mean scores of commitment are identical across all selected IT companies.
Analysis of variance is used to check the degree of variance between two or more groups in an experiment. In this study, ANOVA was used to analyse whether the levels of QWL and commitment differ among the selected IT companies (Table 3 and Table 4).
Table 3. Analysis of variances of QWL and OC of selected companies.
Explanation: It can be seen that the significance level in ANOVA table produced by SPSS is less than 0.01 (p = 0.01) for both QWL and employee commitment, which rejects the null hypothesis. Hence, there is statistically significant difference among various selected IT companies. Hence, it can be clearly inferred that QWL and employee commitment are company specific. Organizational performance is checked by using revenue per employee of the company. The following Table 4 represents the average of 5 year’s organizational performance of selected companies i.e. from year 2014-2018.
Table 4. Regression analysis of predicators of QWL on dependent variable OC of the selected companies.
Explanation: Table 4 explains the number of respondents of each identical company in which regression analysis is used. Table 4 explains range of the organisation by revenue per employee and R value indicates the effect of QWL on OC. Regression analysis of each identical companies is done with the dependent variable OC and independent variables QWL. R value indicates the relationship of impact of QWL on OC of the identical IT companies, who represents their revenue per employee in the Table 4.
H03: There is no significant relation of Organizational Performance with QWL and Organizational Commitment.
It can be seen that two medium range companies have better R value (R = 0.868 and R = 0.725) than the High range companies (R = 0.671 and R = 0.626). On the other hand, there are two Low range companies in terms of revenue per employee with relative high R value (R = 0.704 and R = 0.687). In regression analysis, QWL is used as independent variables and OC as dependent variable. Findings from the above results indicate that there is a significant relationship between quality of work life and organizational commitment with the revenue per employee of the IT companies.
The results show that there are five large cap IT companies who fall in high range in terms of revenue per employee in which only two large caps IT companies proves a positive relationship of QWL and OC with OP at the level of five percent significance. It means if employees continue their commitment towards organization, it increases revenue per employee . On the other side, medium range of the IT companies indicates that there is also positive relation of QWL and OC with revenue per employee at the level of five percent significance. In the end, we can conclude that revenue per employee is affected by QWL and OC in large IT companies in India.
An Organization provides better QWL and gives better training to the employees to get efficient and effective results in the form of growth and profitability for the organization. Organization strives to retain the employees and does the needful for the employees to achieve goals and objectives of the organization. In this study, financial performance of the organization is measured through revenue per employee. The study proves that QWL and organizational commitment increases the financial performance of the organization in terms of revenue per employee. Happy and satisfied employees make the organization’s culture better and generate more revenue. The study discloses that QWL and organizational commitment are positively co-related with the financial performance; this means that if managers work on the factors affecting QWL to enhance the organizational commitment, it should increase the revenue of the organization. But if some organizations are not showing positive co-relation of revenue per employee with QWL and OC, it means there are other factors too which affect revenue per employee. One of the key factors for the variance could be the difference in business profile of individual companies either in terms of revenue mix (linear versus non-linear) or in terms of percentage of employees deployed on site (client site) versus offshore, both of which have a direct impact on billing rates per hour charged by the company to its clients.
One limitation of this study is that primary data are taken from employees working out of India but revenue per employee is for the organization as a whole—taking into account the domestic revenues as well as exports divided by the total employees in India as well as abroad.
The study reveals that committed employees and better QWL generate higher revenue per employee. Thus, it can be said that revenue per employee of a company depends upon effective work by employees for which organizations have to focus on better QWL, if an organization offers a conducive work environment like flexible working hours, work quality/difficulty in line with employee potential, clear career growth path for employees, appropriate work-life balance, adequate compensation, healthy organizational culture and healthy relationship between peer and superiors. The quality of work life improves without incurring extra cost to organization. All the factors mentioned above help enhance the performance of the employees and directly impacts the performance of an organization in terms of revenue per employee. Organization offers better QWL to get back commitment from employees. The motive of organizations behind it is to raise profitability. Satisfied employees work happily and generate growth and profits for the organization, thus making the existence of an organization more sustainable. Employee wellbeing and their commitment improve the organizational performance. Performance of the employees would be better if better policies and programs related to QWL are implemented. Thus, it can be inferred that performance of the employees affects the organizational performance significantly.
This study helps the policy maker i.e. the human resource department of the companies to work on the dimensions of QWL and make necessary changes to get committed employees. Main motive of an organization should not be to just generate profits but to have satisfied employees as well. This study will help in increasing the organizational commitment of employees leading to better organizational performance. The findings of this study can help the managers in understanding the sentiments of the employees and focusing on the QWL according to the needs and wants of today’s employees in the organization  . Managers can work on the variables which are significantly related to QWL and organizational commitment. After this study, IT sector should do an evaluation of the QWL that they are offering and fill the gap between what they offer and what employees’ need .
Questionnaire to Measure Quality of work life Effectiveness
I am Radha Yadav, Research Scholar, Indian Institute of Technology, Roorkee. My research topic is quality of work life of IT sector. Kindly spare your few minutes and provide your valuable responses to complete this questionnaire. The information given by you will be kept fully confidential and will be used only for research/academic work.
1) Name of the respondent (optional):- ___________________________
2) Gender: - a) Male______ b) Female______
3) Age: - a) 25 - 35_____ b) 35 - 45______ c) above 45______.
4) Marital Status: - a) Married______ b) Unmarried______ c) Other______
5) Work experience: - a) 1 year:______ b) 2 year____ c) 3 years_____
d) 4 years_____ e) above 5 years ______
6) Qualification: - a) Graduate: - ______ b) Postgraduate: -______
c) Professional Qualification: - ______
7) Name of an organization: - ______
8) Annual Gross Income (in Rupees): -
a) 1.2 Lakh. - 2.5 Lakh_______ b) 2.5 Lakh - 3.5 Lakh ______
c) 3.5 Lakh - 4.5 Lakh ______ d) 4.5 Lakh - 5.5 Lakh ______ e) above 5.5 Lacs______
9) No. of jobs changed: - a) less than 2_______ b) more than 2 ______
10) No. of Dependent Adult: - ______
a) No dependent_______ b) 1 dependent or more than 1 ______
11) Designation: -___________________________
12) Email Id: -__________________________
13) Contact No. -____________________________
14) Nationality: - ______
15) Spouse’s income: -
a) 1.2 Lakh. - 2.5 Lakh_______ b) 2.5 Lakh - 3.5 Lakh ______
c) 3.5 Lakh - 4.5 Lakh ______ d) 4.5 Lakh - 5.5 Lakh ______ e) above 5.5 Lacs______