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 AJIBM  Vol.7 No.11 , November 2017
Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations
Abstract: This research has been applied to the patients who were getting treatment in a state hospital and the perception of patients about hospital services and satisfaction has been examined. The 150 applied surveys were created using the SERFPERF scales and interviewed and implemented by the patients. As a result of the analysis, it was found that there is a positive relationship between medical service and patient satisfaction: Pre-service and physical services and examination services have a meaningful impact on patient satisfaction.
Cite this paper: Mammadov, A. and Gasanov, R. (2017) Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations. American Journal of Industrial and Business Management, 7, 1255-1266. doi: 10.4236/ajibm.2017.711089.
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