[1] Sun Microsystems, “Best-Practice Recommendations for Change Management,” Sun Services White Paper, 2007. http://issuu.com/publishgold/docs/changemgmt_wp_4.08, pp.1
[2] T. Creasey, “Defining Change Management,” 2007. http://www.change-management.com/prosci-defining-cjange-management.pdf, pp.3
[3] R. N. Lussier and C. F. Achua, “Leadership-Theory, Application, & Skill Development,” South-Western College Pub., Cincinnati, 2006.