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 TI  Vol.2 No.3 , August 2011
Analysis on the Mindbugs in Information Technology Service Management Project Implementation
Jiangping Wan, Dan Wan
Abstract: J.N.Warfield identified and classified the mindbugs (cognitive barriers), and put forward the process-based work program of complexity, and argued that the complexity could be managed through design. The eleven kinds of common mindbugs are figured out among the twenty five kinds of mindbugs with questionnaire. The relationship between the six root risk factors of implementation of the information technology service management (ITSM) project and these common mindbugs are also identified. It is found that the influence of mindbugs of habit is most serious in the ITSM project because the implementation of ITSM project would change the original work habits and methods of people. Finally, some recommendations are put forward to mitigate the root risk factors.
Keywords: Complexity, Mindbugs, Root Risk Factors, Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), Project Management
Cite this paper: nullJ. Wan and D. Wan, "Analysis on the Mindbugs in Information Technology Service Management Project Implementation," Technology and Investment, Vol. 2 No. 3, 2011, pp. 184-192. doi: 10.4236/ti.2011.23019.
References

[1]   J. N. Warfield, “Mentomology: The Identification and Classification of Mindbugs,” September 1995. http://mars.gmu.edu:8080/dspace/bitstream/1920/3199/1/Warfield%20_20_20_A1b.pdf,1995

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[6]   J. P. Wan, S. Q. Zhu and Y. F. Wang, “Empirical Analysis on Risk Factors of IT Service Management Project Implementation,” IEEE International Conference on Wireless Communications, Networking and Mobile Computing, Dalian, 14-16 October 2008, pp. 1-4.

 
 
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