Cite this paper
Zhou, C. , Xie, L. , Lian, Z. , Du, M. , Li, X. , Meng, P. and Shi, S. (2015) Investigation and Analysis of Satisfaction of Rail Transit Transfer Station Facilities in Changchun. Applied Mathematics
, 2311-2318. doi: 10.4236/am.2015.614203
 Fornell, C., Johnson, M.D., Snderson, E.W., Cha, J. and Bryant, B.E. (1996) The American Customer Satisfaction Index; Nature, Purpose and Findings. Journal of Marketing, 60, 7-18. http://dx.doi.org/10.2307/1251898
 Giese, J.L. and Cote, J.A. (2000) Defining Consumer Satisfaction. Academy of Marketing Science Review, 1, 1-27.
 Smith, A.K., Bolton, R.N. and Wagner, J. (1999) A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery. Journal of Marketing Research, 36, 356-372. http://dx.doi.org/10.2307/3152082
 Morgan, N.J., et al. (1996) The Role of Product/Service Experience in the Satisfaction Formation Process: A Test of Moderation. Journal of Consumer Satisfaction, 9, 391-405.
 Kretz, T. (2007) Pedestrian Traffic: Simulation and Experiments. Ph.D. Thesis, Faculty of Physics, University of Duisburg, Essen.
 Dannmen, W. (2004) Modelling Passenger Flows in Public Transport Facilities. Delft University of Technology, Delft.
 Kenneth, W. (2004) Building Type Basics for Transit Facilities. John Wiley & Sons, Hoboken.
 Xu, Y.J. (2009) The Methods of Social Investigation and Research of. Online Document.
 Zhou, C.S., et al. (2015) Investigation and Analysis of Satisfaction of City Rail Transfer Station Facilities in Changchun. Journal of Changchun University of Science and Technology, 2, 158-162.