JSS  Vol.3 No.7 , July 2015
Conceptualization of Online Experience
ABSTRACT

This paper proposes a paradigm shift from online service to online experience for online service management and practices. Online experience is conceptualized. The paper further discusses the opportunities and constraints of delivering online experience.


Cite this paper
Chea, S. and Luo, M. (2015) Conceptualization of Online Experience. Open Journal of Social Sciences, 3, 307-312. doi: 10.4236/jss.2015.37044.
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