Conceptualization of Online Experience
Affiliation(s)
1 Business and Information Management, Delaware Valley University, Doylestown, USA. 2 Department of Information Management & Institute of Healthcare Information Management, National Chung Cheng University, Chiayi County, Taiwan.
1 Business and Information Management, Delaware Valley University, Doylestown, USA. 2 Department of Information Management & Institute of Healthcare Information Management, National Chung Cheng University, Chiayi County, Taiwan.
ABSTRACT
This paper proposes a paradigm shift from online service to online experience for online service management and practices. Online experience is conceptualized. The paper further discusses the opportunities and constraints of delivering online experience.
Cite this paper
Chea, S. and Luo, M. (2015) Conceptualization of Online Experience. Open Journal of Social Sciences, 3, 307-312. doi: 10.4236/jss.2015.37044.
Chea, S. and Luo, M. (2015) Conceptualization of Online Experience. Open Journal of Social Sciences, 3, 307-312. doi: 10.4236/jss.2015.37044.
References
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[1] Allmendinger, G. and Lombreglia, R. (2005) Four Strategies for the Age of Smart Services. Harvard Business Review, 76, 131-145. [2] Pine, B.J. and Gilemore, J.H. (1998) Welcome to the Experience Economy. Harvard Business Review, 76, 97-105. [3] Davenport, T.H. and Beck, J.C. (2001) The Attention Economy: Understanding the New Currency of Business. Harvard Business School Press. [4] Song, H. (2003) E-Service at FedEx. Communication of the ACM, 46, 45-46. [5] Pelly, K. and Sia, S. (2006) Challenges in Delivering Cross-Agency Integrated E-Services: The OBLS Project. Proceedings of the Twenty-Seventh International Conference on Information Systems, Milwaukee, Wisconsin, December, 1663-1680. [6] Bovet, D. and Martha, J. (2000) From Supply Chain to Value Net. Journal of Business Strategy, 21, 24-28. [7] Seybold, P. (2001) Get inside the Lives of Your Customers. Harvard Business Review, 79, 81-89. [8] Boswijk, A., Thijssen, J.P.T. and Peelen, E. (2005) A New Perspective on the Experience Economy: Meaningful Experiences. Pearson Education, Amsterdam. [9] Csikszentmihalyi, M. (1990) The Psychology of Optimal Experience. Harper Perennial, New York. [10] Baida, Z., Gordijn, J. and Omelayenko, B. (2004) A Shared Service Terminology for Online Service Provisioning. In: Janssen, M., Sol, H.G. and Wagenaar, R.W., Eds., Proceedings of the Sixth International Conference on Electronic Commerce, 1-10. http://dx.doi.org/10.1145/1052220.1052222 [11] Stafford, T.F. (2003) E-Services. Communication of the ACM, 46, 27-28. [12] Chellappa, R. and Sin, R.G. (2005) Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma. Information Technology and Management, 6, 181-202. [13] Kazienko, P. and Kolodziejski, P. (2006) Personalized Integration of Recommendation Methods for E-commerce. International Journal of Computer Science & Applications, 3, 12-26.