An Evaluation of the Annual Performance Appraisal System at the University of Cape Coast
Author(s)
Joyce Emma Atta-Quartey
Affiliation(s)
Office of the Provost, College of Agriculture and Natural Sciences, University of Cape Coast.
Office of the Provost, College of Agriculture and Natural Sciences, University of Cape Coast.
ABSTRACT
The study was conducted to investigate staff’s perception on the effectiveness of the annual assessment system and examine the motivation status of staff after assessment. Convenience sampling technique was used to select some senior members and senior staff who were drawn from the various administrative departments within the University. The Statistical Package for Social Sciences (SPSS) was used to help analyze the primary data collected. The paper concludes that performance appraisal, likewise performance management at the University of Cape Coast, lacks policy direction. Without the use of guiding principles for monitoring performance and appraising staff, it is possible that many people are actually not performing and therefore assessments at UCC suffer a variety of judgment errors and biases due to subjective appraisals. Part of the recom-mendations is that the Division of Human Resources (DHR) should arrange training programmes for all supervisors who are raters in order to equip them with appropriate skills of providing feedback to staff which will motivate staff to improve upon their performance. Finally, the DHR should review the appraisal system from start to finish and introduce new appraisal systems for the various levels of administrative staff.
The study was conducted to investigate staff’s perception on the effectiveness of the annual assessment system and examine the motivation status of staff after assessment. Convenience sampling technique was used to select some senior members and senior staff who were drawn from the various administrative departments within the University. The Statistical Package for Social Sciences (SPSS) was used to help analyze the primary data collected. The paper concludes that performance appraisal, likewise performance management at the University of Cape Coast, lacks policy direction. Without the use of guiding principles for monitoring performance and appraising staff, it is possible that many people are actually not performing and therefore assessments at UCC suffer a variety of judgment errors and biases due to subjective appraisals. Part of the recom-mendations is that the Division of Human Resources (DHR) should arrange training programmes for all supervisors who are raters in order to equip them with appropriate skills of providing feedback to staff which will motivate staff to improve upon their performance. Finally, the DHR should review the appraisal system from start to finish and introduce new appraisal systems for the various levels of administrative staff.
KEYWORDS
Performance Appraisal, Performance Management, Organisations, Employee Performance, Motivation, Effectiveness, Annual Assessment, Appraisal System
Performance Appraisal, Performance Management, Organisations, Employee Performance, Motivation, Effectiveness, Annual Assessment, Appraisal System
Cite this paper
Atta-Quartey, J. (2015) An Evaluation of the Annual Performance Appraisal System at the University of Cape Coast. Open Journal of Social Sciences, 3, 247-260. doi: 10.4236/jss.2015.37037.
Atta-Quartey, J. (2015) An Evaluation of the Annual Performance Appraisal System at the University of Cape Coast. Open Journal of Social Sciences, 3, 247-260. doi: 10.4236/jss.2015.37037.
References
[1] MacMillan, A. (2015) Importance of Performance Management Process & Best Practices to Optimize Monitoring Performance, Work Reviews/Feedback and Goal Management.
https://www.successfactors.com/en_us/lp/articles/ [2] Chartered Institute of Personnel Development: Performance Appraisal (CIPD) (2013).
http://www.co.uk>resources>factsheet [3] Nickels, W.G., McHugh, J.M. and McHugh, S.M. (1999) Understanding Business. 5th Edition, McGraw-Hill, Boston. [4] Cacsio, W.F. (1992) Managing Human Resource: Productivity, Quality of Work Life Profits. 3rd Edition, McGraw- Hill, New York. [5] New Charter University (2014) Motivating Employees through Performance Appraisals. Organisational Behaviour. https://www.new.edu [6] Lawler III, E.E., Benson, G.S. and McDermott, M. (2012) What Makes Performance Appraisal Effective. Sage Journal. [7] Mitchell, B. and Gamlem, C. (2012) The Big Book of Human Resource. Career Press, New Jersey. [8] Shawn Smith, J.D. and Mazin, R. (2011) The Human Resource Answer Book: An Indispensable Guide for Managers and Human Resources Professionals. 2nd Edition, AMACOM, New York, [9] Uzonna, U.R. (2013) Impact of Motivation on Employees’ Performance: A Case Study of Credit West Bank Cyprus. Journal of Economics and International Finance, 5, 199-211.
http://dx.doi.org/10.5897/JEIF12.086 [10] Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (1996) Human Resource Management: Gaining Competitive Advantage. 2nd Edition, McGraw-Hill, Boston. [11] Farnham, D. and Pimlott, J. (1990) Understanding Industrial Relations. 4th Edition, Cassell Educational Ltd., London. [12] Armstrong, M. (2006) A Hand Book of Human Resource Management Practice. 10th Edition, Kogan Page, London. [13] Bohlander, G., Snell, S. and Sherman, A. (2001) Managing Human Resource. 12th Edition, South Western College, Cincinnati. [14] Price, A. (2004) Human Resource Management in a Business Context. 2nd Edition, Thomson, Canada. [15] Harris, M. (2006) Human Resource Management: A Practical Approach. 2nd Edition, Harcourt College Inc., Orlando. [16] Lloyd, K. (2014) How to Use Performance Appraisals to Motivate Employees. [17] Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (2004) Fundamentals of Human Resource Management. McGraw-Hill, New York. [18] Daniel, T.A. (2009) Managing Employee Programme. SHRM Research Article. www.shrm.org [19] McShane, S.L. and Von Glinow, S.L. (2000) Organizational Behaviour, Emerging Realities for the Workplace Revolution. McGraw-Hill, Boston. [20] Culbert, S.A. (2008) Wall Street Journal. [21] Bunlin, J.G. (1996) Skills for Managing Work and Leading People. Houghton Muffin Co., London.
[1] MacMillan, A. (2015) Importance of Performance Management Process & Best Practices to Optimize Monitoring Performance, Work Reviews/Feedback and Goal Management.
https://www.successfactors.com/en_us/lp/articles/ [2] Chartered Institute of Personnel Development: Performance Appraisal (CIPD) (2013).
http://www.co.uk>resources>factsheet [3] Nickels, W.G., McHugh, J.M. and McHugh, S.M. (1999) Understanding Business. 5th Edition, McGraw-Hill, Boston. [4] Cacsio, W.F. (1992) Managing Human Resource: Productivity, Quality of Work Life Profits. 3rd Edition, McGraw- Hill, New York. [5] New Charter University (2014) Motivating Employees through Performance Appraisals. Organisational Behaviour. https://www.new.edu [6] Lawler III, E.E., Benson, G.S. and McDermott, M. (2012) What Makes Performance Appraisal Effective. Sage Journal. [7] Mitchell, B. and Gamlem, C. (2012) The Big Book of Human Resource. Career Press, New Jersey. [8] Shawn Smith, J.D. and Mazin, R. (2011) The Human Resource Answer Book: An Indispensable Guide for Managers and Human Resources Professionals. 2nd Edition, AMACOM, New York, [9] Uzonna, U.R. (2013) Impact of Motivation on Employees’ Performance: A Case Study of Credit West Bank Cyprus. Journal of Economics and International Finance, 5, 199-211.
http://dx.doi.org/10.5897/JEIF12.086 [10] Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (1996) Human Resource Management: Gaining Competitive Advantage. 2nd Edition, McGraw-Hill, Boston. [11] Farnham, D. and Pimlott, J. (1990) Understanding Industrial Relations. 4th Edition, Cassell Educational Ltd., London. [12] Armstrong, M. (2006) A Hand Book of Human Resource Management Practice. 10th Edition, Kogan Page, London. [13] Bohlander, G., Snell, S. and Sherman, A. (2001) Managing Human Resource. 12th Edition, South Western College, Cincinnati. [14] Price, A. (2004) Human Resource Management in a Business Context. 2nd Edition, Thomson, Canada. [15] Harris, M. (2006) Human Resource Management: A Practical Approach. 2nd Edition, Harcourt College Inc., Orlando. [16] Lloyd, K. (2014) How to Use Performance Appraisals to Motivate Employees. [17] Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (2004) Fundamentals of Human Resource Management. McGraw-Hill, New York. [18] Daniel, T.A. (2009) Managing Employee Programme. SHRM Research Article. www.shrm.org [19] McShane, S.L. and Von Glinow, S.L. (2000) Organizational Behaviour, Emerging Realities for the Workplace Revolution. McGraw-Hill, Boston. [20] Culbert, S.A. (2008) Wall Street Journal. [21] Bunlin, J.G. (1996) Skills for Managing Work and Leading People. Houghton Muffin Co., London.