JSS  Vol.3 No.7 , July 2015
A Servitization Process for Small and Medium-Sized Manufacturers
ABSTRACT

To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method have been developed at the Service Design Institute of Sungkyunkwan Universty. The servitization case of a small furniture manufacturing company is described in this paper to demonstrate the utility of the servitization method.


Cite this paper
Kim, Y. , Lee, H. and Kim, J. (2015) A Servitization Process for Small and Medium-Sized Manufacturers. Open Journal of Social Sciences, 3, 180-186. doi: 10.4236/jss.2015.37029.
References
[1]   Baines, T. and Lightfoot, H. (2013) Made to Serve: How Manufacturers Can Compete through Servitization and Product Service Systems. Wiley.

[2]   Krestine., M, Line, N., Adrià, G.M. and Jakob, B.A. (2013) Maritime Branch Analysis: A Workbook in the PROTEUS Series. Technical University of Denmark (DTU).

[3]   Cho, C.K., Kim, Y.S. and Lee, W.J. (2010) Economical, Ecological and Experience Values for Product-Service Systems. Proceedings of Design & Emotion Conference, Chicago.

[4]   Kim, Y.S., Lee, S.W., Kim, S.R., Jeong, H. and Kim, J.H. (2012) A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances. Proceedings of Service Design and Innovation Conference (ServDes), Helsinki.

[5]   Kim, Y.S., Lee, S.W., Jeong, H., Kim, S.R., Kim, J.H., Noh, J.H. and Won, J.H. (2013) A Systematic Design Framework for Product-Service Systems and Its Implementation. International Conference on Service Science and Innovation, Kaoshiung. http://dx.doi.org/10.1109/icssi.2013.22

[6]   Kim, Y.S., Shin, J.W., Kim, S.R., Noh, J.H. and Kim, N.R. (2012) A Framework of Design for Affordances Using Affordance Feature Repositories. Proceedings of ASME International Conference on Design Theory and Methodology, Chicago.

[7]   Kim, Y.S., Hong, Y.K., Kim, J.H. and Kim, Y.M. (2011) Context-Specific Experience Sampling for Experience Design Research. Proceedings of International Conference on Engineering Design (ICED11), Copenhagen.

[8]   Galvao, A.B. and Sato, K. (2005) Affordances in Product Architecture: Linking Technical Functions and Users’ Tasks. Proceedings of ASME International Conference on Design Theory and Methodology, Long Beach. http://dx.doi.org/10.1115/detc2005-84525

 
 
Top