To improve competitiveness of a
manufacturing company through enhanced experience values of customers, service
elements are added to a product. The servitization process could take many
different routes reflecting various properties of the manufacturing firm and
its business contexts. A comprehensive servitization process of the high-level
strategy decision and the low-level specific product-service systems design
method have been developed at the Service Design Institute of Sungkyunkwan
Universty. The servitization case of a small furniture manufacturing company is
described in this paper to demonstrate the utility of the servitization method.
Cite this paper
Kim, Y. , Lee, H. and Kim, J. (2015) A Servitization Process for Small and Medium-Sized Manufacturers. Open Journal of Social Sciences
, 180-186. doi: 10.4236/jss.2015.37029
 Baines, T. and Lightfoot, H. (2013) Made to Serve: How Manufacturers Can Compete through Servitization and Product Service Systems. Wiley.
 Krestine., M, Line, N., Adrià, G.M. and Jakob, B.A. (2013) Maritime Branch Analysis: A Workbook in the PROTEUS Series. Technical University of Denmark (DTU).
 Cho, C.K., Kim, Y.S. and Lee, W.J. (2010) Economical, Ecological and Experience Values for Product-Service Systems. Proceedings of Design & Emotion Conference, Chicago.
 Kim, Y.S., Lee, S.W., Kim, S.R., Jeong, H. and Kim, J.H. (2012) A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances. Proceedings of Service Design and Innovation Conference (ServDes), Helsinki.
 Kim, Y.S., Lee, S.W., Jeong, H., Kim, S.R., Kim, J.H., Noh, J.H. and Won, J.H. (2013) A Systematic Design Framework for Product-Service Systems and Its Implementation. International Conference on Service Science and Innovation, Kaoshiung. http://dx.doi.org/10.1109/icssi.2013.22
 Kim, Y.S., Shin, J.W., Kim, S.R., Noh, J.H. and Kim, N.R. (2012) A Framework of Design for Affordances Using Affordance Feature Repositories. Proceedings of ASME International Conference on Design Theory and Methodology, Chicago.
 Kim, Y.S., Hong, Y.K., Kim, J.H. and Kim, Y.M. (2011) Context-Specific Experience Sampling for Experience Design Research. Proceedings of International Conference on Engineering Design (ICED11), Copenhagen.
 Galvao, A.B. and Sato, K. (2005) Affordances in Product Architecture: Linking Technical Functions and Users’ Tasks. Proceedings of ASME International Conference on Design Theory and Methodology, Long Beach.