Are We Losing the Art of Actively Listening to Our Patients? Connecting the Art of Active Listening with Emotionally Competent Behaviors
Author(s)
Michelle Doas
ABSTRACT
Active listening is an essential communication technique that requires the listener to focus and provide feedback on what is heard. The ability to listen actively demonstrates sincerity, and assumes that nothing is being shrugged or taken for granted. As a result, active listeners strive to improve professional and personal relationships, decrease misinterpretation of information, strengthen compliance, and foster understanding. Likewise, active listening can foster trust, mutual respect, and patient compliance. This paper will explore vital connections between active listening and displaying emotionally competent behaviors. Additionally, analysis of a case study as a means of strengthening these connections while improving patient outcomes will be assessed.
Active listening is an essential communication technique that requires the listener to focus and provide feedback on what is heard. The ability to listen actively demonstrates sincerity, and assumes that nothing is being shrugged or taken for granted. As a result, active listeners strive to improve professional and personal relationships, decrease misinterpretation of information, strengthen compliance, and foster understanding. Likewise, active listening can foster trust, mutual respect, and patient compliance. This paper will explore vital connections between active listening and displaying emotionally competent behaviors. Additionally, analysis of a case study as a means of strengthening these connections while improving patient outcomes will be assessed.
Cite this paper
Doas, M. (2015) Are We Losing the Art of Actively Listening to Our Patients? Connecting the Art of Active Listening with Emotionally Competent Behaviors. Open Journal of Nursing, 5, 566-570. doi: 10.4236/ojn.2015.56060.
Doas, M. (2015) Are We Losing the Art of Actively Listening to Our Patients? Connecting the Art of Active Listening with Emotionally Competent Behaviors. Open Journal of Nursing, 5, 566-570. doi: 10.4236/ojn.2015.56060.
References
[1] Porter-O’Grady, T. and Malloch, K. (2007) Quantum Leadership: A Resource for Health Care Innovation. Jones & Bartlett, Sudbury [2] Sharp, P. (2001) Nurturing Emotional Literacy: A Practical Guide for Teachers, Parents and Those Working in the Caring Professions. David Fulton, London. [3] Severson, E. (2001) Confirmation, Meaning and Self-Awareness as Core Concepts of the Nursing Supervision Model. Nursing Ethics, 8, 36-44.
http://dx.doi.org/10.1177/096973300100800105 [4] Doas, M. (2013) What Are the Potential Outcomes of Integrating Emotionally Competent Behaviors into the Care of Psychiatric Patients? Journal of Psychiatric and Mental Health Nursing, 20, 405-410.
http://dx.doi.org/10.1111/j.1365-2850.2012.01931.x [5] Healy, C. and McKay, M.F. (2000) Nursing Stress: The Effects of Coping Strategies and Job Satisfaction in a Sample of Australian Nurses. Journal of Advanced Nursing, 31, 681-688.
http://dx.doi.org/10.1046/j.1365-2648.2000.01323.x [6] Avery, B. and Bashir, S. (2003) The Road to Advocacy-Searching for the Rainbow. American Journal of Public Health, 93, 1207-1210.
http://dx.doi.org/10.2105/AJPH.93.8.1207 [7] Larson, E. (1999) The Impact of Physician-Nurse Interaction on Patient Care. Holistic Nursing Practice, 13, 38-46.
http://dx.doi.org/10.1097/00004650-199901000-00007 [8] Doas, M. (2011) Is Emotional Competence a Viable Component in Today’s Work Environment? Journal for Nurses in Staff Development, 27, 206-209.
http://dx.doi.org/10.1097/NND.0b013e3181dfc9d2 [9] Salem, R. (2011) Empathetic Listening & Dispute Resolution. Community Dispute Resolution, ADR Times: Alternative Dispute Resolution Insights & Resources. [10] Burley-Allen, M. (1982) Listening to the Forgotten Skill. John Wiley & Sons, Hoboken. [11] Travaline, J.M. Ruchinskas, R. and D’Alonzo Jr., G.E. (2005) Patient-Physician Communication: Why and How. The Journal of the American Osteopathic Association, 105, 13-18.
[1] Porter-O’Grady, T. and Malloch, K. (2007) Quantum Leadership: A Resource for Health Care Innovation. Jones & Bartlett, Sudbury [2] Sharp, P. (2001) Nurturing Emotional Literacy: A Practical Guide for Teachers, Parents and Those Working in the Caring Professions. David Fulton, London. [3] Severson, E. (2001) Confirmation, Meaning and Self-Awareness as Core Concepts of the Nursing Supervision Model. Nursing Ethics, 8, 36-44.
http://dx.doi.org/10.1177/096973300100800105 [4] Doas, M. (2013) What Are the Potential Outcomes of Integrating Emotionally Competent Behaviors into the Care of Psychiatric Patients? Journal of Psychiatric and Mental Health Nursing, 20, 405-410.
http://dx.doi.org/10.1111/j.1365-2850.2012.01931.x [5] Healy, C. and McKay, M.F. (2000) Nursing Stress: The Effects of Coping Strategies and Job Satisfaction in a Sample of Australian Nurses. Journal of Advanced Nursing, 31, 681-688.
http://dx.doi.org/10.1046/j.1365-2648.2000.01323.x [6] Avery, B. and Bashir, S. (2003) The Road to Advocacy-Searching for the Rainbow. American Journal of Public Health, 93, 1207-1210.
http://dx.doi.org/10.2105/AJPH.93.8.1207 [7] Larson, E. (1999) The Impact of Physician-Nurse Interaction on Patient Care. Holistic Nursing Practice, 13, 38-46.
http://dx.doi.org/10.1097/00004650-199901000-00007 [8] Doas, M. (2011) Is Emotional Competence a Viable Component in Today’s Work Environment? Journal for Nurses in Staff Development, 27, 206-209.
http://dx.doi.org/10.1097/NND.0b013e3181dfc9d2 [9] Salem, R. (2011) Empathetic Listening & Dispute Resolution. Community Dispute Resolution, ADR Times: Alternative Dispute Resolution Insights & Resources. [10] Burley-Allen, M. (1982) Listening to the Forgotten Skill. John Wiley & Sons, Hoboken. [11] Travaline, J.M. Ruchinskas, R. and D’Alonzo Jr., G.E. (2005) Patient-Physician Communication: Why and How. The Journal of the American Osteopathic Association, 105, 13-18.