JSEA  Vol.8 No.4 , April 2015
E-Government Strategy and Plans in Jordan
Life is being developed every day in all of the life aspects. One of the major developing aspects is information technology (IT), and communication technology which makes life easier, faster, and more connected. ICT is evolving fast in Jordan and offering the government to deliver multiple delivery services with different characteristics among E-government services. The Jordanian government has invested heavily in E-government initiatives for the last 10 years to transform from traditional service delivery to more effective and efficient service to deliver high-quality customer-centric and performance-driven services to E-government stakeholders. However the global rank of E-government readiness as well as regional rank of Jordan is still in low rank according to the global countries but it is still quite according to the Arab countries. This research provides a trend analysis to find the trends (positive or negative) in the UN E-government indicators in Jordan and provides an overview to the E-government in Jordan where the researchers analyze the development of E-government in Jordan by introducing a general framework for the E-government through discussing the past, present status and the future plans for E-government in Jordan to get better service to their recipients and to improve overall progress of Jordan achievements compared with regional and global countries.

Cite this paper
Majdalawi, Y. , Almarabeh, T. , Mohammad, H. and Quteshate, W. (2015) E-Government Strategy and Plans in Jordan. Journal of Software Engineering and Applications, 8, 211-223. doi: 10.4236/jsea.2015.84022.
[1]   Pardo, T. (2000) Realizing the Promise of Digital Government: It’s More than Building a Web Site. Center of Technology in Government, University of Albany.

[2]   Al-Mashari, M. (2007) A Benchmarking Study of Experiences with Electronic Government. Benchma-rking: An International Journal, 14, 172-185.

[3]   Sprecher, M.H. (2000) Racing to E-government: Using the Internet for Citizen Service Delivery. Gover-nment Finance Review, 16, 21-22.

[4]   Schware, R. and Deane, A. (2003) Deploying E-Government Programs: The Strategic Importance of “I” before “E”. Info, 5, 10-19. http://dx.doi.org/10.1108/14636690310495193

[5]   Tambouris, E., Gorilas, S. and Boukis, G. (2001) Investigation of Electronic Government. 8th Panhe-llenic Conference on Informatics, 8-10 November 2001, Nicosia.

[6]   Fang, Z.Y. (2002) E-Government in Digital Era: Concept, Practice and Development. International Journal of the Computer, the Internet and Management, 10, 1-22.

[7]   Carter, L. and Belanger, F. (2004) Citizen Adoption of Electronic Government Initiatives. HICSS 2004—Proceedings of the 37th Annual Hawaii International Conference on System Sciences, Hawaii, 5-8 January 2004. http://dx.doi.org/10.1109/HICSS.2004.1265306

[8]   Wang, Y.S. and Liao, Y.W. (2008) Assessing eGovernment Systems Success: A Validation of the DeLone and McLean Model of Information Systems Success. Government Information Quarterly, 25, 717-733.http://dx.doi.org/10.1016/j.giq.2007.06.002

[9]   Bose, R. (2004) Information Technologies for Education & Training in E-Government. International Conference on Information Technology: Coding and Computing, 5-7 April 2004, 203-207.

[10]   United Nations (2005) Global E-Government Readiness Report 2005—from E-Government to E-Inclusion. United Nations Division for Public Administration and Development Management.

[11]   United Nations (2008) Global E-Government Readiness Report 2008—From E-Government to Connected Governance. United Nations Division for Public Administration and Development Management.http://unpan1.un.org/intradoc/groups/public/documents/un/unpan028607.pdf

[12]   Abu-Samaha, A. and Samad, Y. (2007) Challenges to the Jordanian Electronic Government Initiative. Journal of Business Systems, Governance and Ethics, 2, 101-109.

[13]   AbuShanab, E. and Pearson, J. (2007) Internet Banking in Jordan: The Unified Theory of Acceptance and Use of Technology (UTAUT) Perspective. Journal of Systems and Information Technology, 9, 78-97.http://dx.doi.org/10.1108/13287260710817700

[14]   Elsheikh, Y., Cullen, A. and Hobbs, D. (2008) E-Government in Jordan: Challenges and Opportunities. Transforming Government: People, Process and Policy, 2, 83-103.

[15]   Mohammad, H., Almarabeh, T. and Abu Ali, A. (2009) E-Government in Jordan. European Journal of Scientific Research, 35, 188-197.

[16]   Blakemore, M. and Dutton, R. (2003) E-Government, E-Society and Jordan: Strategy, Theory, Practice, and Assessment. http://dx.doi.org/10.5210/fm.v8i11.1095

[17]   The Hashemite Kingdom of Jordan, Ministry of Information and Communications Technology (2006).

[18]   McConnell International Report (2000) Risk E-Business: Seizing the Opportunity of Global E-Readiness.
http://www.mcconnellinternational.com/index.php?option=com_content&view=article&id=10&Itemid =6

[19]   Almarabeh, T. and Abu Ali, A. (2010) A General Framework for E-Government: Definition Maturity Challenges, Opportunities, and Success. European Journal of Scientific Research, 39, 29-42.

[20]   Almarabeh, T. and Adwan, O. (2013) A Detailed Study of E-Government Readiness in Jordan. International Journal of Computer Science Issues, 10, 88-96.

[21]   Greater Amman Municipality, Jordan. http://www.ammancity.gov.jo/en/gam/index.asp

[22]   United Nations (2014) Global E-Government Readiness Report 2014—E-Government for the Future We Want. United Nations Division for Public Administration and Development Management.

[23]   Gagne, J.C.D. and Walters, K. (2009) Online Teaching Experience: A Qualitative Meta Synthesis (QMS). The MERLOT Journal of Online Learning and Teaching, 5, 577-589.

[24]   Heeks, R. (2004) Causes of E-Government Success and Failure: Factor Model. Institute for Development Policy and Management, University of Manchester, Manchester.

[25]   The E-Government Handbook for Developing Countries, Center of Democracy and Technology, 2002.

[26]   Wagner, C., Cheung, K., Lee, F. and Ip, R. (2003) Enhancing E-Government in Developing Countries: Managing Knowledge through Virtual Communities. Electronic Journal on Information Systems in Developing Countries, 14, 1- 20. www.seu.ac.lk/cedpl/research%20and%20thesis/89-89-1-PB.pdf

[27]   Heeks, R. (2002) E-Government in Africa: Promise and Practice. Information Polity, 7, 97-114.

[28]   Reffat, R. (2003) Developing a Successful E-Government. Proceedings of the Symposium on E-Government: Opportunities and Challenge, Muscat Municipality, 10-12 May 2003, IV1-IV13.

[29]   Ndou, V. (2004) E-Government for Developing Countries: Opportunities and Challenges. Electronic Journal on Information Systems in Developing Countries, 18, 1-24.

[30]   Bose, R. (2004) Information Technologies for Education & Training in E-Government. Proceedings of the ITCC 2004 International Conference on Information Technology: Coding and Computing, Las Vegas, 5-7 April 2004, 203-207.

[31]   Al-Shboul, M., Rababah, O., Ghnemat, R. and Al-Saqqa, S. (2014) Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 7, 1111-1127.http://dx.doi.org/10.4236/jsea.2014.713098

[32]   Weerakkody, V., El-Haddadeh, R. and Al-Shafi, S. (2011) Exploring the Complexities of E-Government Implementation and Diffusion in a Developing Country: Some Lessons from the State of Qatar. Journal of Enterprise Information Management, 24, 172-196.

[33]   Bonham, G., Seifert, J. and Thorson, S. (2001) The Transformational Potential of E-Government: The Role of Political Leadership. Proceedings of the 4th Pan European International Relations Conference, Canterbury, 6-10 September 2001, 1-9.

[34]   Ebrahim, Z. and Irani, Z. (2005) E-Government Adoption: Architecture and Barriers. Business Process Management Journal, 11, 589-611. http://dx.doi.org/10.1108/14637150510619902

[35]   Al-Shafi, S. (2009) Factors Affecting E-Government Implementation and Adoption in the State of Qatar. Ph.D. Thesis, Brunel University, London.

[36]   Jordan E-Government (2013) E-Government Strategy 2014-2016.
http://inform.gov.jo/Portals/0/Report%20PDFs/7.%20Role%20&%20Performance%20of%20Governm ent/i.%20Public%20Sector%20Reform%20&%20Development/2014-2016%20MOICT-E-government %20Strategy-Draft.pdf