Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models
Author(s)
Kazuhiro Esaki
ABSTRACT
In recent years, the method of TQM (Total Quality Management) is widely recognized. However, contents of target entities for assessment are various, and it is very difficult to define the whole scope of TQM. On the other hand, it is very important to define the whole target entities of quality management about the TQM because lack of important target entities may cause significant risk of loss in future. Furthermore, target entities of TQM should correspond to needs and priority of an objective requirement and that should be based on the consideration of basic principle of quality management. In the previous study, we have proposed the “framework of new TQM” of assessment for a total quality management of organizations based on the original concept of “TQM matrix”. On the other hand, we have proposed the view point of “Three-Dimensional Unification Value Models” for an evaluation of system product. Therefore, in this paper, we propose the target entities of whole assessment of quality management of organization totally based on the consideration of “New TQM framework” and the view point of “Three-Dimensional Unification Value Models”. Also, this paper proposes the result of verification based on the result of comparison between proposed target entities of assessment and American Malcolm Baldrige Prize for Performance Excellence.
In recent years, the method of TQM (Total Quality Management) is widely recognized. However, contents of target entities for assessment are various, and it is very difficult to define the whole scope of TQM. On the other hand, it is very important to define the whole target entities of quality management about the TQM because lack of important target entities may cause significant risk of loss in future. Furthermore, target entities of TQM should correspond to needs and priority of an objective requirement and that should be based on the consideration of basic principle of quality management. In the previous study, we have proposed the “framework of new TQM” of assessment for a total quality management of organizations based on the original concept of “TQM matrix”. On the other hand, we have proposed the view point of “Three-Dimensional Unification Value Models” for an evaluation of system product. Therefore, in this paper, we propose the target entities of whole assessment of quality management of organization totally based on the consideration of “New TQM framework” and the view point of “Three-Dimensional Unification Value Models”. Also, this paper proposes the result of verification based on the result of comparison between proposed target entities of assessment and American Malcolm Baldrige Prize for Performance Excellence.
KEYWORDS
Target Entity, TQM, TQM Matrix, Quality Assurance, Quality Improvement, Static Risk Management, Dynamic Risk Management, Investment Management, Project Management
Target Entity, TQM, TQM Matrix, Quality Assurance, Quality Improvement, Static Risk Management, Dynamic Risk Management, Investment Management, Project Management
Cite this paper
Esaki, K. (2015) Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models. Intelligent Information Management, 7, 70-79. doi: 10.4236/iim.2015.72007.
Esaki, K. (2015) Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models. Intelligent Information Management, 7, 70-79. doi: 10.4236/iim.2015.72007.
References
[1] (2014) American Malcolm Baldridge Prize, Target Entities for Performance Excellence.
http://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm [2] Talib, F., Rahman, Z. and Qureshi, M.N. (2010) Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries. International Journal for Quality Research, 4, 155-168. [3] Esaki, K. (2013) System Quality Requirement and Evaluation, Importance of Application of the ISO/IEC25000 Series. Global Perspective on Engineering Management, 2, 52-59. [4] ISO/IEC25000 (2005) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)— Guide to SQuaRE. Int’l Organization for Standardization. [5] ISO/IEC25001 (2007) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)—Planning and Management. Int’l Organization for Standardization. [6] ISO/IEC25010 (2011) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— System and Software Quality Model. Int’l Organization for Standardization. [7] ISO/IEC25030 (2007) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)— Quality Requirement. Int’l Organization for Standardization. [8] ISO/IEC25040 (2011) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE) —Evaluation Process. Int’l Organization for Standardization. [9] ISO/IEC25041 (2012) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— Evaluation Guide for Developers, Acquirers and Independent Evaluators. Int’l Organization for Standardization. [10] ISO/IEC9126-1 (2001) Software Engineering-Product Quality—Part1: Quality Model. Int’l Organiza-tion for Standardization. [11] ISO/IEC15288 (2008) Systems and Software Engineering-System Life Cycle Processes—System Life Cycle Processes. Int’l Organization for Standardization. [12] Esaki, K. (2013) General Frame Work of New TQM Based on the ISO/IEC25000 Series of Standard. Intelligent Information Management, 5, 126-135. http://dx.doi.org/10.4236/iim.2013.54013 [13] Esaki, K. (2013) Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model. American Journal of Operations Research, 3, 342-349.
http://dx.doi.org/10.4236/ajor.2013.33031 [14] (2008) A Guide to the Project Management Body of Knowledge (PMBOK Guide). 4th Edition, Project Management Institute.
[1] (2014) American Malcolm Baldridge Prize, Target Entities for Performance Excellence.
http://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm [2] Talib, F., Rahman, Z. and Qureshi, M.N. (2010) Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries. International Journal for Quality Research, 4, 155-168. [3] Esaki, K. (2013) System Quality Requirement and Evaluation, Importance of Application of the ISO/IEC25000 Series. Global Perspective on Engineering Management, 2, 52-59. [4] ISO/IEC25000 (2005) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)— Guide to SQuaRE. Int’l Organization for Standardization. [5] ISO/IEC25001 (2007) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)—Planning and Management. Int’l Organization for Standardization. [6] ISO/IEC25010 (2011) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— System and Software Quality Model. Int’l Organization for Standardization. [7] ISO/IEC25030 (2007) Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)— Quality Requirement. Int’l Organization for Standardization. [8] ISO/IEC25040 (2011) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE) —Evaluation Process. Int’l Organization for Standardization. [9] ISO/IEC25041 (2012) Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— Evaluation Guide for Developers, Acquirers and Independent Evaluators. Int’l Organization for Standardization. [10] ISO/IEC9126-1 (2001) Software Engineering-Product Quality—Part1: Quality Model. Int’l Organiza-tion for Standardization. [11] ISO/IEC15288 (2008) Systems and Software Engineering-System Life Cycle Processes—System Life Cycle Processes. Int’l Organization for Standardization. [12] Esaki, K. (2013) General Frame Work of New TQM Based on the ISO/IEC25000 Series of Standard. Intelligent Information Management, 5, 126-135. http://dx.doi.org/10.4236/iim.2013.54013 [13] Esaki, K. (2013) Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model. American Journal of Operations Research, 3, 342-349.
http://dx.doi.org/10.4236/ajor.2013.33031 [14] (2008) A Guide to the Project Management Body of Knowledge (PMBOK Guide). 4th Edition, Project Management Institute.