Taiwan Nurses Association (2009) A Guideline of the Clinical Ladder System.
 Wolf, Z.R. (2012) Systematic Review of Effect of a Caring Protocol Provided by Nursing Staff on Patient Satisfaction of Adult Hospitalization Patients. International Journal for Human Caring, 16, 58-70.
 Burhans, L.M. and Alligood, M.R. (2010) Quality Nursing Care in the Words of Nurses. Journal of Advanced Nursing, 66, 1689-1697.
 Izumi, S., Baggs, J.G. and Knafl, K.A. (2010) Quality Nursing Care for Hospitalization Patients with Advanced Illness: Concept Development. Research in Nursing & Health, 33, 299-315.
 Baldursdottir, G. and Jonsdottir, H. (2002) The Important of Nurse Caring Behaviors as Perceived by Patients Receiving Care at an Emergency Department. Heart & Lung, 31, 67-75.
 Zamanzadeh, V., Azimzadeh, R., Rahmani, A. and Valizadeh, L. (2010) Oncology Patients’ and Professional Nurses’ Perceptions of Important Nurse Caring Behaviors. BMC Nursing, 9, 10.
 Attree, M. (2001) Patients’ and Relatives’ Experiences and Perspectives of “Good” and “Not So Good” Quality Care. Journal of Advanced Nursing, 33, 456-466.
 Tagney, J. (2008) A Caring Profession? British Journal of Cardiac Nursing, 3, 549.
 Yeakel, S., Maljanian, R., Bobannon, R.W. and Coulombe, K.H. (2003) Nurse Caring Behaviors and Patient Satisfaction: Improvement after a Multifaceted Staff Intervention. Journal of Nursing Administration, 33, 434-436.
 Hegedus, K.S. (1999) Providers’ and Consumers’ Perspective of Nurses’ Caring Behaviours. Journal of Advanced Nursing, 30, 1090-1096.
 Palese, A., Tomietto, M., Suhonen, R., Efstathiou, G., Tsangari, H., Merkouris, A., et al. (2011) Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlation Study in Six European Countries. Journal of Nursing Scholarship, 43, 341-350.
 Shrestha, S., Petrini, M. and Turale, S. (2013) Newborn Care in Nepal: The Effects of an Educational Intervention on Nurses’ Knowledge and Practice. International Nursing Review, 60, 205-212.
 Frojd, C., Swenne, C.L., Rubertsoon, C., Gunningberg, L. and Wadensten, B. (2011) Patient Information and Participation Still in Need of Improvement: Evaluation of Patients’ Perception of Quality of Care. Journal of Nursing Management, 19, 226-236.
 Elder, R., Neal, C., Davis, B.A., Almes, E., Whitledge, L. and Littlepage, N. (2004) Patient Satisfaction with Triage Nursing in Rural Hospital Emergency Department. Journal of Nursing Care Quality, 19, 263-268.
 Weisman, C.S., Rich, D.E., Rogers, J., Crawford, K.G., Grayson, C.E. and Henderson, J.T. (2000) Gender and Patient Satisfaction with Primary Care: Turning in to Women in Quality Measurement. Journal of Women’s Health & Gender-Based Medicine, 9, 657-665.
 Alhusban, M.A. and Abualrub, R.F. (2009) Patient Satisfaction with Nursing Care in Jordan. Journal of Nursing Management, 17, 749-758.
 Davis, B.A. and Duffy, E. (1999) Patient Satisfaction with Nursing Care in a Rural and an Urban Emergency Department. Australian Journal of Rural Health, 7, 97-103.
 Foss, C. (2002) Gender Bias in Nursing Care? Gender-Related Difference in Patient Satisfaction with Quality of Nursing Care. Scandinavian Journal of Caring Science, 16, 19-26.
 Faiman, B. (2011) Overview and Experience of a Nursing e-Mentorship Program. Clinical Journal of Oncology Nursing, 15, 418-423.