Adi Wolfson, Dorith Tavor, Shlomo Mark

Abstract: Environmental issues have become an integral factor in any decision-making process and in the design and implemen-tation of manufacturing and agricultural production systems. As the service sector continuously grows in size and importance and service systems become more comprehensive, complex, and interdisciplinary, the creation of new services should be imbued with sustainability as the primary value of each service and as a service in and of itself. The paper presents a natural mimetic approach that follows the ground rules of nature to characterize the sustainability of a service and to choose the most sustainable service alternative.

Keywords: Service Science, Service System, Sustainability, Lifecycle, Service Lifecycle, Sustainable Service, Nature Mimic

Cite this paper: nullA. Wolfson, D. Tavor and S. Mark, "Sustainable Services: the Natural Mimicry Approach," Journal of Service Science and Management, Vol. 4 No. 2, 2011, pp. 125-131. doi: 10.4236/jssm.2011.42016.

References

[1]   U. Karmakear, “Will You Survive the Service Evolu- tion?” Harvard Business Review, Vol. 82, 2004, pp. 100-107.

[2]   P. Maglio, S. Srinivasan, J. Kreulen and J. Spohrer, “Service Systems, Service Scientists, SSME, and Innovation,” Communications of the ACM, Vol. 49, No. 7, 2006, pp. 81-85. doi:10.1145/1139922.

[3]   R. Rust, “A Call for a Wider Range of Service Research,” Journal of Service Research, Vol. 6, No. 3, 2004, p. 211. doi:10.1177/109467050463001

[4]   R. C. Basole and W. B. Rouse, “Complexity of Service Value Networks: Conceptualization and Empirical Investigation,” IBM Systems Journal, Vol. 47, No. 1, 2008, pp. 53-70. doi:10.1147/sj.471.0053

[5]   S. Alter, “Service System Fundamentals: Work System, Value Chain, and Life Cycle,” IBM Systems Journal, Vol. 47, No. 1, 2008, pp. 71-85. doi:10.1147/sj.471.0071

[6]   B. Hefley and W. Murphy, “Service Science, Manage- ment and Engineering, Education for the 21st Century,” Springer, New York, 2008. doi:10.1007/978-0-387-76578-5

[7]   J. A. Fitzsimmons, M. J. Fitzsimmons, “Service Manage- ment: Operations, Strategy, and Information Technology,” 5th Edition, McGraw-Hill, Boston, 2006.

[8]   A. W. Brown, M. Delbaere, P. Eales, S. Johnston and R. Weaver, “Realizing Service Oriented Solutions with the IBM Rational Software Development Platform,” IBM Systems Journal, Vol. 44, No. 4, 2005, pp. 727-752. doi:10.1147/sj.444.0727

[9]   S. Dresner, “The Principles of Sustainability,” 2th Edition, EarthScan, Oxford, 2008.

[10]   A. R. Edwards, “The Sustainability Revolution: Portrait of a Paradigm Shift,” New Society Publishers, Gabriola Island, 2005.

[11]   R. H. Crawford, “Validation of a Hybrid Life cycle Inventory Analysis Method,” Journal of Environmental Management, Vol. 88, No. 3, 2008, pp. 496-506. doi:10.1016/j.jenvman.2007.03.024

[12]   J. Guinée, “Handbook on Life Cycle Assessment: Operational Guide to the ISO Standards,” Kluwer Academic Publishers, Dordrecht, 2002.

[13]   H. Krcmar, “Informationsmanagement,” Springer, Berlin, 2010. doi:10.1007/978-3-642-04286-7

[14]   M. Halme, G. Hrauda, C. Jasch, J. Kortman, H. Jonuschat, M. Scharp, D. Velte and P. Trindad, “Sustainable Consumer Services: Business Solutions for Household Market,” EarthScan, Oxford, 2007.

[15]   J. R. Galbraith, “Organizing to deliver solutions,” Organizational Dynamics, Vol. 31, 2002, pp. 194-207.

[16]   A. Wolfson, D. Tavor, S. Mark, M. Schermann and H. Krcmar, “S3-Sustainability and Services Science: Novel Perspective and Challenge,” Service Science, Vol. 2, No. 4, 2010, pp. 216-224.

[17]   C. D. Gretchen, “Nature’s Services, Societal Dependence on Natural Ecosystems,” Island Press, Washington, 1997.

[18]   J. M. Smith, H. C. Van Ness, “Introduction to Chemical Engineering Thermodynamics,”5th Edition, McGraw-Hill, New York, 1996.