With the information technology developing,
it makes the enterprises to use long-distance operation, video conference,
intelligence management, electronic secretary, buildings automation, residents’
communication platform and customer service system and so on. Application of
these systems will also be the electronic trend for property management enterprises
(PMEs). Owing to the competition in real estate market and large-scale
buildings construction, the services and managements of the property are
crucial to the future survival in this industry. Therefore, PMEs need to adopt
advanced information technology such as facility management systems to promote
their services quality, improve operation efficiency, reduce personnel cost and
create professional image for achieving high competitive ability. This study is
devoted to the service items for the development of a management support system
(MSS). Based on the service items of property management identified through the
literature review, a hierarchical structure of three dimensions and twenty
sub-items is constructed, and a systematic approach with consistent fuzzy
preference relations (CFPR) was employed to assess the relative importance and
ranking of these items. Discussion of the results is made and a brief
conclusion is proposed.
Cite this paper
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