A Research on Service Recognition
ABSTRACT
Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service with different knowledge background and technique. In this paper, service is recognized in the views of 12 levels. Through the description and analysis of these 12 levels, the method for existing services is summarized. Thereby the important impact on service science is elaborated in the modern economy.
Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service with different knowledge background and technique. In this paper, service is recognized in the views of 12 levels. Through the description and analysis of these 12 levels, the method for existing services is summarized. Thereby the important impact on service science is elaborated in the modern economy.
Cite this paper
nullS. Wang, J. Tian and S. Zou, "A Research on Service Recognition," iBusiness, Vol. 3 No. 1, 2011, pp. 61-64. doi: 10.4236/ib.2011.31010.
nullS. Wang, J. Tian and S. Zou, "A Research on Service Recognition," iBusiness, Vol. 3 No. 1, 2011, pp. 61-64. doi: 10.4236/ib.2011.31010.
References
[1] J. Spohrer and P. P. Maglio, “The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value,” IBM Almaden Research Center, 2008. [2] L. L. Berry, “Services Marketing Is Different,” Business, Vol. 30, May-June 1980, pp. 24-29. [3] Z. Y. Liu and S. F. Du, “Service Science Management and Engineering: A Rising Area,” Management Paper, Vol. 5, No. 4, 2008, pp. 607-615. [4] J. Spohrer and D. Riecken, “Special Issue: Services Science,” Communications of the ACM, Vol. 49, No. 7, July 2006, pp. 30-87. doi:10.1145/1139922.1139944 [5] C. H. Lovelock, “Classifying Services to Gain Strategic Marketing Insight: The Diversity of Service Sector Makes It Difficult to Come up with Managerially Useful Generalizations Concerning Marketing Practice in Service Organizations,” Journal of Marketing, Vol. 47, No. 3, 1983, pp. 9-20. doi:10.2307/1251193 [6] J. Gershuny and I. Miles, “The New Service Economy,” London: Pinter, 1983. [7] H. Chesbrough and J. Spohrer, “A Research Manifesto for Services Science,” Communications of the ACM, Vol. 49, No. 7, July 2006, pp. 35-40. doi:10.1145/1139922.1139945 [8] K. Hidaka, “Trends in Services Sciences in Japan and Abroad,” Quarterly Review, Vol. 19, No. 4, April 2006, pp. 35-40.
[1] J. Spohrer and P. P. Maglio, “The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value,” IBM Almaden Research Center, 2008. [2] L. L. Berry, “Services Marketing Is Different,” Business, Vol. 30, May-June 1980, pp. 24-29. [3] Z. Y. Liu and S. F. Du, “Service Science Management and Engineering: A Rising Area,” Management Paper, Vol. 5, No. 4, 2008, pp. 607-615. [4] J. Spohrer and D. Riecken, “Special Issue: Services Science,” Communications of the ACM, Vol. 49, No. 7, July 2006, pp. 30-87. doi:10.1145/1139922.1139944 [5] C. H. Lovelock, “Classifying Services to Gain Strategic Marketing Insight: The Diversity of Service Sector Makes It Difficult to Come up with Managerially Useful Generalizations Concerning Marketing Practice in Service Organizations,” Journal of Marketing, Vol. 47, No. 3, 1983, pp. 9-20. doi:10.2307/1251193 [6] J. Gershuny and I. Miles, “The New Service Economy,” London: Pinter, 1983. [7] H. Chesbrough and J. Spohrer, “A Research Manifesto for Services Science,” Communications of the ACM, Vol. 49, No. 7, July 2006, pp. 35-40. doi:10.1145/1139922.1139945 [8] K. Hidaka, “Trends in Services Sciences in Japan and Abroad,” Quarterly Review, Vol. 19, No. 4, April 2006, pp. 35-40.