[1] World Health Organisation (1986) Ottawa charter for health promotion. The move towards a New Public Health. WHO, Ottawa.
[2] World Health Organisation (1997) The Jakarta declaration on leading health promotion into the 21st century. 4th International Conference on Health Promotion, Jakarta, 21-25 July 1997.
http://www.who.int/healthpromotion/conferences/previous/jakarta/declaration/en/#
[3] World Health Organisation (2009) The European Health Report 2009: Health and health systems. WHO Regional Office for Europe, Copenhagen.
[4] Fallberg, L. and Mackenney, S. (2004) Conclusion. In: Mackenney, S. and Fallberg, L., Eds., Protecting Patients’ Rights? A Comparative Study of the Ombudsman in Healthcare, Radcliffe, Oxon, 137-148.
[5] Department of Health (2003) Strengthening accountability: Involving patients and the public. DH, London.
[6] Department of Health (Farrell, C.) (2004) Patient and public involvement in health: The evidence for policy implementation. DH, London.
[7] Department of Health (2004) “Getting over the wall” How the NHS is improving the patients’ experience. DH, London.
[8] Department of Health (2010) Equity and excellence: Liberating the NHS. The Stationary Office, London.
[9] Department of Health (2007) World class commissioning: Vision summary. DH, London.
[10] Department of Health (2008) High quality care for all: NHS next stage review final report. DH, London.
[11] Involve (2005) People & participation: How to put citizens at the heart of decision-making. Involve, London.
http://www.involve.org.uk
[12] Department of Health (2008) Real involvement: Working with people to improve services. DH, London.
[13] Coulter, A. and Ellins, J. (2006) Patient focused interventions: A review of evidence. Quest for quality and improved performance (QQUIP). The Health Foundation, London.
[14] Coulter, A. and Ellins, J. (2007) Effectiveness of strategies for informing, educating and involving patients. British Medical Journal, 335, 24-27.
http://dx.doi.org/10.1136/bmj.39246.581169.80
[15] Nilsen, E.S., Johansen, M., Oliver, S., Oxman, A.D. (2010) Methodological considerations involved in developing healthcare policy and research, clinical practice guidelines and patient information material. Cochrane Collaboration, John Wiley & Sons, New Jersey.
[16] Sang, B. (2009) Chapter 22. User involvement: The involved and involving community health care nurse. In: Sines, D., Saunders, M. and Forbes-Burford, J., Eds., Community Health Care Nursing, Wiley-Blackwell, Oxford, 352-362.
[17] National Centre for Involvement (2007) A baseline assessment of the current state of patient and public involvement in English NHS trusts. NCI, Warwick.
[18] National Centre for Involvement (2008) The current state of patient and public involvement in NHS trusts across England; findings of the national survey full report. NCI, Warwick.
[19] Picker Institute Europe (2007) Patient and public involvement in primary care commissioning. Picker Institute Europe, Oxford.
[20] National Audit Office (2007) Improving quality and safety progress in implementing clinical governance in primary care: Lessons for the new primary care trusts. The Stationery Office, London.
[21] Healthcare Commission (2009) Listening, learning, working together? A national study of how well healthcare organisations engage local people in planning and improving their services. Commission for Healthcare Audit and Inspection, London.
[22] Chishold, A., Redding, D., Cross, P. and Coulter, A. (2007) Patient and public involvement in PCT commissioning: A survey of primary care trusts. Picker Institute Europe, Oxford.
[23] Fudge, N., Wolfe, C.D.A. and McKevitt, C. (2008) Assessing the promise of user involvement in health service development: Ethnographic study. British Medical Journal, 336, 313-318.
http://dx.doi.org/10.1136/bmj.39456.552257.BE
[24] Picker Institute Europe (2009) Patient and public engagement. The early impact of world class commissioning: A survey of primary care trusts. Picker Institute Europe, Oxford.
[25] Boudioni, M. and McLaren, S. (2009) Nurses and patient and public involvement: A consultation in four strategic health authorities in England. London South Bank University, London.
[26] Barbour, R.S. and Kitzinger, J. (1998) Developing focus group research: Politics, theory and practice. Sage, London.
[27] Darlington, Y. and Scott, D. (2002) Qualitative research in practice: Stories from the field. Open University Press, Buckingham.
[28] Boyatzis, R.E. (1998) Transforming qualitative information: Thematic analysis and code development. Sage, London.
[29] Braun, V. and Clarke, V. (2006) Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77-101. http://dx.doi.org/10.1191/1478088706qp063oa
[30] Department of Health (2007) Essence of care: Benchmarks for care environments. Department of Health, London.
[31] Department of Health (2004) The NHS knowledge and skills framework: Development and review process. Department of Health, London.