IB  Vol.5 No.3 B , September 2013
Using Dashboard for Lean Revenue Cycle Management
Author(s) Jihong Zeng*, John Zhang
ABSTRACT

Lean methodologies are increasingly deployed by healthcare providers to improve billing and collection process in revenue cycle management. Measurement on key performance metrics generates large amount of data. Traditional tabular and spreadsheet form analytics are not efficient to support enterprise scale lean improvement sustainability. This paper introduces a new breed of visual dashboard technology and its value as emerging differentiator from traditional business intelligence, especially in the rapid deployment and usability perspective. We present an exemplary case of using QlikView dashboard for lean revenue cycle management. Initial evaluation result is promising and indicates the dashboard empowers end users with intuitive and interactive experience, ad-hoc questions and answers. Integrating performance dashboard with enterprise data governance, predictive modeling will be evaluated further in future study.


Cite this paper
J. Zeng and J. Zhang, "Using Dashboard for Lean Revenue Cycle Management," iBusiness, Vol. 5 No. 3, 2013, pp. 100-103. doi: 10.4236/ib.2013.53B021.
References
[1]   D. Hammer, B. Phillips and T. L. Schmidt, “The Intended and Unintended Consequences of Healthcare Reform,” Healthcare Financial Management, Vol. 64, No. 10, 2010, pp. 50-55.

[2]   J. Womack, T. J. Daniel, “Lean Solutions: How Companies and Customers Can Create Value and Wealth Together,” 1st Edition, Free Press, New York, 2005.

[3]   M. George, “Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions,” 1st Edition, McGraw-Hill, 2003.

[4]   H. Rosling, “Unveil the Beauty of Statistics,” OECD 2nd World Forum on Statistics, Knowledge and Policy, Istanbul, 2007. http://www.viddler.com/v/723d3020.

[5]   Z. Newitt and B. Robertson, “HFM ToolBox: Key Revenue Cycle Metrics,” Healthcare Financial Management, Vol. 61, No. 5, 2007, pp. 105-107.

[6]   B. Tinnermon, “Revenue Cycle: Time for a Change in Your Revenue Cycle Technology?” Healthcare Financial Management, Vol. 63, No. 3, 2009.

[7]   S. Few, Now You See It: Simple Visualization Techniques for Quantitative Analysis. 1st Edition, Analytics Press, Oakland, California, 2009.

[8]   D. B. Sommer, R. Sallam and J. Richardson, “Emerging Technology Analysis: Visualization-Based Data Discovery Tools,” Gartner Publication ID Number G00213778, 2011.

[9]   Qlik Tech, http://www.qlikview.com, 2013.

 
 
Top