Analytical Models for Delivery Performance of a Supplier or a Service Provider
ABSTRACT
Delivery performance has evolved as an important metric in total quality management of an organization accredited with Lean Six Sigma and Capability Maturity Model (CMM) levels. Two analytical models are used to compute the delivery performance of an organization. One is deterministic and based on the number of days taken for the delivery and other is probabilistic and based on various stages of the product development which follow exponential distribution. For the second one cost effective analysis is made. This kind of analysis is very useful in the customer selection and appraisal of employee’s performance.
Delivery performance has evolved as an important metric in total quality management of an organization accredited with Lean Six Sigma and Capability Maturity Model (CMM) levels. Two analytical models are used to compute the delivery performance of an organization. One is deterministic and based on the number of days taken for the delivery and other is probabilistic and based on various stages of the product development which follow exponential distribution. For the second one cost effective analysis is made. This kind of analysis is very useful in the customer selection and appraisal of employee’s performance.
Cite this paper
M. Paul, A. Babu, D. Reddy and M. Perati, "Analytical Models for Delivery Performance of a Supplier or a Service Provider," American Journal of Industrial and Business Management, Vol. 3 No. 6, 2013, pp. 39-42. doi: 10.4236/ajibm.2013.36A005.
M. Paul, A. Babu, D. Reddy and M. Perati, "Analytical Models for Delivery Performance of a Supplier or a Service Provider," American Journal of Industrial and Business Management, Vol. 3 No. 6, 2013, pp. 39-42. doi: 10.4236/ajibm.2013.36A005.
References
[1] G. W. Dickson, “An Analysis of Vendor Selection Systems and Decisions,” Journal of Purchasing, Vol. 2, No. 1, 1966, pp. 5-20. [2] The AMR Supply Chain Top 25 for 2010.
www.gartner.com [3] A. Gunasekaran and B. Kobu, “Performance Measures and Metrics in Logistics and Supply Chain Management: A Review of Recent Literature (1995-2004) for Research and Application,” International Journal of Production Research, Vol. 45, No. 12, 2007, pp. 2819-2840.
http://dx.doi.org/10.1080/00207540600806513 [4] G. J. C. da Silveira and R. Arkader, “The Direct and Mediated Relationships between Supply Chain Coordination Investments and Delivery Performance,” International Journal of Operational Research, Vol. 171, No. 1, 2007, pp. 140-158. [5] K. N. S. Iyer, R. Germain and G. L. Frankwick, “Supply Chain B2B E-Commerce and Time Based Delivery Performance,” International Journal of Physical Distribution and Logistics Management, Vol. 34, No. 7/8, 2004, pp. 645-661. http://dx.doi.org/10.1108/09600030410557776 [6] M. Bushuev, A. L. Guiffrida and M. Shankar, “A Generalized Model for Evaluating Supply Chain Delivery Performance,” The 47th Annual MBAA International Conference, Chicago, 23-25 March 2011. [7] M. R. Perati and M. R. Doodipala, “Two Performance Tools for Insurance Industry,” International Journal of Business and Management Tomorrow, Vol. 3, No. 6, 2013.
[1] G. W. Dickson, “An Analysis of Vendor Selection Systems and Decisions,” Journal of Purchasing, Vol. 2, No. 1, 1966, pp. 5-20. [2] The AMR Supply Chain Top 25 for 2010.
www.gartner.com [3] A. Gunasekaran and B. Kobu, “Performance Measures and Metrics in Logistics and Supply Chain Management: A Review of Recent Literature (1995-2004) for Research and Application,” International Journal of Production Research, Vol. 45, No. 12, 2007, pp. 2819-2840.
http://dx.doi.org/10.1080/00207540600806513 [4] G. J. C. da Silveira and R. Arkader, “The Direct and Mediated Relationships between Supply Chain Coordination Investments and Delivery Performance,” International Journal of Operational Research, Vol. 171, No. 1, 2007, pp. 140-158. [5] K. N. S. Iyer, R. Germain and G. L. Frankwick, “Supply Chain B2B E-Commerce and Time Based Delivery Performance,” International Journal of Physical Distribution and Logistics Management, Vol. 34, No. 7/8, 2004, pp. 645-661. http://dx.doi.org/10.1108/09600030410557776 [6] M. Bushuev, A. L. Guiffrida and M. Shankar, “A Generalized Model for Evaluating Supply Chain Delivery Performance,” The 47th Annual MBAA International Conference, Chicago, 23-25 March 2011. [7] M. R. Perati and M. R. Doodipala, “Two Performance Tools for Insurance Industry,” International Journal of Business and Management Tomorrow, Vol. 3, No. 6, 2013.