Research studies conducted in the healthcare sector usually examine patients’ and workers’ wellbeing as separate entities; however, recent studies have revealed significant correlations between, for example, patient satisfaction, workers stress and burnout. The present study examines the relationships between patient perceived quality of care (in terms of satisfaction with regard to accessibility, organizational efficiency and humaneness of care), and workers’ perceived quality of organizational life (in term of organizational support and availability of resource and reward), quality of relationship in the work-unit (superior and coworkers), quality of relationship with patients (disproportionate client expectations and customer verbal aggression) and individual health (emotional exhaustion and depersonalization, job satisfaction). 147 workers and 132 patients from seven hospital wards in northern Italy constitute the data base for the study. Analyses showed that accessibility and humaneness of care were negatively associated with disproportionate patient expectations, patient verbal aggression, emotional exhaustion and positively associated with availability of material recourses. Moreover, accessibility was also positively associated with the organizational support while organizational efficiency with support from colleagues. Globally, the results of the present study confirm that staff wellbeing is an essential aspect in relation to the patient perception of the quality of care and supporting the assumption that healthy organizations improve the wellbeing of their workers, their organizational performance and
the quality of their service at the same time.
 Heidegger, T., Saal, D. and Nueblin, M. (2006) Patient satisfaction with anesthesia care: What is patient satisfaction, how should it be measured, and what is the evidence for assuring high patient satisfaction. Best Practice and Research Clinical Anesthesiology, 20, 331-346.
 Mead, N. and Bower, P. (2002) Patient-centred consultations and outcomes in primary care: A review of the literature. Patient Education and Counseling, 48, 51-61.
 Arnetz, J.E. and Arnetz, B.B. (1996) The development and application of a patient satisfaction measurement system for hospital-wide quality improvement. International Journal for Quality in Health Care, 8, 555-566.
 Gill, L. and White, L. (2009) A critical review of patient satisfaction. Leadership in Health Services, 22, 8-19.
 Fox, J.G. and Storm, D.M. (1981) A different approach to sociodemographic predictors of satisfaction with health care. Social Science & Medicine, Part A: Medical Sociology, 15, 557-564.
 Bowers, M.R., Swan, J.E. and Koehler, W.F. (1994) What attribute determine quality and satisfaction with health care delivery? Health Care Management Review, 19, 49-55. http://dx.doi.org/10.1097/00004010-199401940-00006
 Hall, J.A. and Dorman, M.C. (1990) Patient sociodemografic characteristics as predictors of satisfaction with medical care. A Meta-Analysis. Social Science and Medicine, 30, 811-818.
 Cohen, G. (1996) Age and health status in a patient satisfaction survey. Social Science & Medicine, 42, 1085-1109.
 Capuzzo, M., Gili, G., Paparella, L., Gritti, G., Gambi, D., Bianconi, M., Giunta, F., Buccoliero, C. and Alvisi, R. (2007) Factors predictive of patient satisfaction with anesthesia. Anesthesia & Analgesia, 105, 435-442.
 Ndambuki, J. (2013) The level of patients’ satisfaction and perception on quality of nursing services in the Renal unit, Kenyatta National Hospital Nairobi, Kenya. Open Journal of Nursing, 3, 186-194.
 Rahmqvist, M. and Bara, A. (2010) Patient characteristics and quality dimensions related to patient satisfaction. International Journal for Quality in Health Care, 22, 86-92.
 Schaufeli, W.B. (2004) The future of occupational health psychology. Applied Psychology: An International Review, 53, 502-517.
 Salanova, M., Llorens, S., Cifre, E. and Martínez, I.M. (2012) We need a hero! Toward a validation of the healthy and resilient organization (HERO) model. Group & Organization Management, 37, 785-822.
 Demerouti, E., Bakker, A.B., Nachreiner, F. and Schaufeli, W.B. (2001) The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499-512.
 Leiter, M.P., Harvie, P. and Frizzell, C. (1998) The correspondence of patient satisfaction and nurse burnout. Social Science and Medicine, 47, 1611-1617.
 Garman, A.N., Corrigan, P.W. and Morris, S. (2002) Staff burnout and patient satisfaction: Evidence of relationships at care unit level. Journal of Occupational Health Psychology, 7, 235-241.
 Argentero, P., Dell’Olivo, B. and Ferretti, M.S. (2008) Staff burnout and patient satisfaction with the quality of dialysis care. American Journal of Kidney Diseases, 51, 80-92. http://dx.doi.org/10.1053/j.ajkd.2007.09.011
 Weng, H., Hung, C., Liu, Y., Cheng, Y., Yen, C., Chang, C. and Huang, C. (2011) Association between emotional intelligence and doctor burnout, job satisfaction and patient satisfaction. Medical Education, 45, 835-842.
 Teng, C., Hsiao, F. and Chou, T. (2010) Nurse perceived time pressure and patient perceived care quality. Journal of Nursing Management, 18, 275-284.
 Cho, S.I., Lim, S.H., Um, K.D., Han, I.I., Yoon, G.W., Paek, D.M., et al. (2005) A pilot study for JCQ 2.0 among Korean subway workers. 2nd ICOH International Conference on Psychosocial Factors at Work, Okayama, 23-26 August 2005.
 Dormann, C. and Zapf, D. (2004) Customer-related social stressors and burnout. Journal of Occupational Health Psychology, 9, 61-82.
 Sirigatti, S. and Stefanile, C. (1993) Adattamento italiano del MBI—Maslach burnout inventory. Organizzazioni Speciali, Firenze.
 Kristensen, T., Borritz, M., Villadsen, E. and Christensen, K.B. (2005) The Copenhagen burnout inventory: A new tool for the assessment of burnout. Work & Stress, 19, 192-207. http://dx.doi.org/10.1080/02678370500297720
 Converso, D. and Viotti, S. (2012) Benessere, qualità della vita organizzativa e qualità dell’assistenza erogata. In: Converso, D., Ed., Benessere Organizzativo in Sanità, Espress Edizioni, Torino, 10-17.
 Capuzzo, M., Landi, F., Bassani, A. Grassi L., Volta C.A. and Alvisi R. (2005) Emotional and interpersonal factors are more important for patient satisfaction with anesthesia. Acta Aneesthesiologica Scandinavica, 45, 735-742.