IIM  Vol.5 No.4 , July 2013
General Frame Work of New TQM Based on the ISO/IEC25000 Series of Standard
Author(s) Kazuhiro Esaki*
ABSTRACT

Generally, for quality improvement of an organization management, TQM (Total Quality Management) is used worldwide and recognized. However, contents of activity are various, and it is difficult for organization to define the whole scope of TQM. It is very important that the activity theme about the TQM is based on the consideration of the needs and priority from the objective requirement, which should correspond to the basic consideration of quality management. If we have selected the wrong theme, and missed understanding about importance and priority of target for TQM, it may cause a significant risk in the organization management. For example, the company which got a high evaluation about the quality of management has poor management and disgraceful affair after several years, and it is a case reaching the bankruptcy. We worked on a study for improvement of technique for quality requirement and evaluation of system for many years, and have participated in the development of international standard for supporting the quality requirements and evaluation of system in ISO/IECJTC1/SC7. The organization having a specific purpose is a kind of system. It is thought that evaluation technique of the system quality is adaptive for a quality evaluation of the organization management. Therefore, this study suggests the new framework of TQM from the view point of the general framework of management defined in ISO/IEC25040 and TQM matrix. Furthermore, this paper presents the result of comparison between proposed action theme derived from a framework of new TQM and the example of existing TQM, and reports an inspection result of the effectiveness.


Cite this paper
Esaki, K. (2013) General Frame Work of New TQM Based on the ISO/IEC25000 Series of Standard. Intelligent Information Management, 5, 126-135. doi: 10.4236/iim.2013.54013.
References
[1]   American Malcolm Baldridge Prize, Criteria for Performance Excellence, 2014. http://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm/

[2]   Japanese Management Quality Prize, Criteria for Performance Excellence. http://www.jpc-net.jp/eng/award/

[3]   ISO/IEC25000, “Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)—Guide to SQuaRE,” International Organization for Standardization, 2005.

[4]   ISO/IEC25001, “Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)—Planning and Management,” International Organization for Standardization, 2007.

[5]   ISO/IEC25010, “Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— System and Software Quality Model,” International Organization for Standardization, 2011.

[6]   ISO/IEC25030, “Software Engineering-Software Product Quality Requirements and Evaluation (SQuaRE)—Quality Requirement,” International Organization for Standardization, 2007.

[7]   ISO/IEC25040, “Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— Evaluation Process,” 2011.

[8]   ISO/IEC25041: “Software Engineering-System and Software Quality Requirements and Evaluation (SQuaRE)— Evaluation Guide for Developers, Acquirers and Independent Evaluators,” 2012.

[9]   K, Esaki, “System Quality Requirement and Evaluation, Importance of Application of the ISO/IEC25000 Series,” Global Perspective on Engineering Management, Vol. 2, No. 2, May 2013.

[10]   ISO/IEC9126-1, “Software Engineering-Product Quality—Part1: Quality Model,” 2001.

[11]   ISO/IEC15288, “Systems and Software Engineering System life Cycle Processes—System Life Cycle Processes,” International Organization for Standardization, 2008.

[12]   Federal Information Processing Standards Publication 183, Integration definition for Function Modeling (IDEF0), 1993.

[13]   Project Management Body of Knowledge, 4th Edition, Project Management Institute, 2008.

 
 
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