Birtwistle, T. (2008). Legal aspects of higher education in an international context: Disputes, resolutions, methods and safeguards. Amsterdam: EAIE Occasional Papers
 Conway, M., & Leidenfrost, J. (Eds.) (2010). Common objectives— Different pathway: Embedding ombudsman principles and practices into higher education institutions. Vienna: Ministry of Science and Research
 Coté, J. E., & Allahan, A. L. (2007). Ivory tower blues. A university system in crisis. Torotno: University of Toronto Press.
 Howard, C. L. (2010). The organizational ombudsman. Origins, roles, and operations. A legal guide. Chicago: American Bar Association.
 Karp, D., & Allena, T. (2004). Restorative justice on the college campus. Promoting students growth and responsibility and reawakening the spirit of campus community. Springfield, IL; Charles C. Thomas Publishers.
 Leidenfrost, J. (Coming Up in 2014). Non-hierarchical conflict resolution in higher education: In-house mediation as a tool. Vienna: Ministry of Science and Research
 Turney, W. G. (1993). The responsive university. Restructuring for high performance. Baltimore: Hopkins University Press.
 Ziegenfuss Jr., J. T., & D’Rourke, P. (2011). The ombudsman hand book. Designing and managing an effective problem-solving programme. Jefferson, NC: McFarland.