[1] NHS, “About the NHS,” 2012. http://www.nhs.uk/NHSEngland/thenhs/about/Pages/overview.aspx
[2] P. Ashmos and P. Huber, “The Systems Paradigm in Organization Theory: Correcting the Record and Suggesting the Future,” JSTOR: The Academy of Management Review, Vol. 12, No. 4, 1987, pp. 607-621. http://jaylee.business.ku.edu/MGMT916/PDF/AshmosHuber 1987 AMR.pdf
[3] L. Ervin, “The Systems View of the World,” Hampton Press, New Jersey, 1996.
[4] A. D. Chetty, V. K. Kartha, A. McKenna, K. DePaoli, M. R. B. Jack, “Re-Engineering the Hospital Discharge: An Example of a Multifaceted Process Evaluation,” Advances in Patient Safety: From Research to Implementation, Vol. 1-4, Agency for Healthcare Research and Quality, Rockville, 2005. http://www.ahrq.gov/qual/advances/
[5] I. Reychav and J. Weisberg, “Bridging Intention and Behaviour of Knowledge Sharing,” Journal of Knowledge Management, Vol. 14, No. 2, 2010, pp. 285-300. http://www.emeraldinsight.com/10.1108/13673271011032418.
[6] M. Fontaine and E. Lesser, “Challenges in Managing Organizational Knowledge,” 2002. http://www-935.ibm.com/services/us/imc/pdf/g510-3234-00-esr-managing-organizational-knowledge.pdf
[7] A. Hannan, “Opportunities and Challenges of Using Electronic Health Records to Enhance Patient Care,” 2010. http://www.bcs.org/upload/pdf/assist-140910-ahannan.pdf
[8] M. Polanyi, “Tacit Knowing,” In: M. Polanyi, Ed., The Tacit Dimension, Doubleday & Company, New York, 1966, pp. 3-25.
[9] H. J. Levenstein, C. E. McCracken, M. R. Ian, A. M. Stewart and B. J. Brown, “The Patient-Centred Clinical Method,” Family Practice, Vol. 3, No. 1, 1986, pp. 24-30. http://fampra.oxfordjournals.org/content/3/1/24.full.pdf+html
[10] A. Eardley and A. Czerwinski, “Knowledge Management for Primary Healthcare Services,” In: R. Bali and A. Dwivedi, Eds., Knowledge Management: Issues, Advances and Successes, Springer Science + Business Media, New York, 2007.
[11] R. K. Bali, A. Dwivedi, A. E. James, R. N. G. Naguib and D. Johnston, “Towards a Holistic Knowledge Management Framework for Healthcare Institutions,” Proceedings of the Second Joint EMBSBMES Conference, Houston, 2002, pp. 1894-1895. http://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=01053081
[12] N. Kamalanathan, A. Eardley, C. Chibelushi and P. Kingston, “The Discharge Planning Dilemma in the UK NHS: The Role of Knowledge Management,” In: G. Huang, et al., Ed., Health Informations Systems, Springer-Verlag, Berlin Heidelberg, 2013, pp. 172-185.
[13] Sg2 Healthcare Intelligence, “Reducing 30-Day Emergency Readmissions,” 2011, pp. 1-28. http://www.hsj.co.uk/Journals/2/Files/2011/6/15/Sg2_Service Kit_Reducing30-DayReadmissions.pdf
[14] K. Ishikawa, “Introduction to Quality Control,” 3A Corporation, Tokyo, 1990.
[15] Social Care Institute for Excellence, “SCIE Research Briefing 12: Involving Individual Older Patients and Their Carers in the Discharge Process from Acute to Community Care: Implications for Intermediate Care.” http://www.scie.org.uk/publications/briefings/briefing12
[16] Institute for Healthcare Improvement, “Improving Patient Flow at Bon Secours Venice Hospital,” 2011. http://www.ihi.org/knowledge/Pages/ImprovementStories/ImprovingPatientFlowBonSecoursVeniceHospital.aspx
[17] N. Triggle, “Organise Urgent Care Better, NHS Told,” BBC News, 2012. http://www.bbc.co.uk/news/health-19181905
[18] R. Ramesh, “One in Four Hospital Patients Could Be Recovering at Home,” The Guardian, 2011. http://www.guardian.co.uk/society/2011/dec/29/hospital-patients-discharge-bed-blocking
[19] S. Adams, “‘Intolerable’ Bed-Blocking Crisis Threatens NHS,” The Telegraph, 2011. http://www.telegraph.co.uk/health/healthnews/8343879/Intolerable-bed-blocking-crisis-threatens-NHS.html
[20] R. Winnett, “Scandal of NHS ‘Production Line’ as Read- missions Soar,” The Telegraph, 2011. http://www.telegraph.co.uk/health/healthnews/8983505/Scandal-of-NHS-production-line-as-readmissions-soar.html
[21] T. Chunsheng, “The Research on Knowledge Management and Knowledge Portal Framework Based on Agent Mechanism,” IEEE (Vol. 00, pp. 263-267), Hefei, China. 3rd World Congress on Intelligent Control and Automation. http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=859962
[22] T. M. Hansen, N. Nohria and T. Tierney, “What’s Your Strategy for Managing Knowledge?” Harvard Business Review, 1999, pp. 1-11. http://consulting-ideas.com/wp-content/uploads/Whats-your-strat-art.pdf
[23] S. Liao, “Problem Solving and Knowledge Inertia,” Expert Systems with Applications, Vol. 22, No. 1, 2002, pp. 21-31. http://linkinghub.elsevier.com/retrieve/pii/S095741740100046X
[24] A. M. Mills and T. A. Smith, “Knowledge Management and Organizational Performance: A Decomposed View,” Journal of Knowledge Management, Vol. 15, No. 1, 2011, pp. 156-171. http://www.emeraldinsight.com/10.1108/13673271111108756
[25] P. J. Sharp, W. A. Eardley and H. Shah, “Visual Tools within MakE: A Knowledge Management Method, Electronic,” Journal of Knowledge Management, Vol. 1, No. 2, 2003, pp. 177-186.
[26] A. Copper, “We Haven’t Got a Plan, So What Can Go Wrong? Where Is the NHS Coming from?” In: R. K. Bali and A. Dwivedi, Eds., Healthcare Knowledge Management, Springer Science + Business Media, New York, 2007, pp. 221-232.
[27] S. Shepperd, J. McClaran, C. Phillips, N. Lannin, L. Clemson, A. McCluskey, I. Cameron and S. Barras, “Discharge Planning from Hospital to Home,” The Cochrane Library, Vol. 1, 2010, pp. 1-75. http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD000313.pub3/pdf
[28] NHS, “Leaving Hospital,” 2012. http://www.nhs.uk/nhsengland/aboutnhsservices/nhshospitals/pages/leaving-hospital.aspx
[29] Theinternetofthings.eu, “Russian Research Center on the Internet of Things Is Official Partner for the Internet of Thing Council: The Internet of Things.” http://theinternetofthings.eu/russian-research-center-internet-things-official-partner-internet-thing-council
[30] D. Evans, “The Internet of Things: How the Next Evolution of the Internet Is Changing Everything,” 2012. http://www.cisco.com/web/about/ac79/docs/innov/IoT_IB SG_0411FINAL.pdf
[31] C. Pfister, “Getting Started with the Internet of Things,” O’Reilly Media, Inc., Sebastapool, 2011.
[32] M. R. McGee-Lennon and P. D. Gray, “Including Stakeholders in the Design of Home Care Systems: Identifica- tion and Categorization of Complex User Requirements,” INCLUDE Conference, London, April 2007.
[33] H. Ning, “Future Internet of Things Architecture: Like Mankind Neural System or Social Organization Framework?” IEEE Communications Letters, Vol. 15, No. 4, 2011, pp. 461-463.
[34] I. F. Akyilidiz, T. Melodia and K. Chowdhury, “A Survey on Wireless Multimedia Sensor Networks,” Journal of Computer Networks, Vol. 51, No. 4, 2007, pp. 921-960. doi:10.1016/j.comnet.2006.10.002
[35] J. Hurwitz, “Cloud Computing for Dummies,” Wiley Publication. Hoboken, 2010.
[36] Exelanz, “Cloud vs. Traditional Hosting,” 2012. http://www.exelanz.com/cloud-vs-traditional-hosting/
[37] Fasthosts, “The Myth behind the Extinction of IT Departments,” 2012. http://blogs.fasthosts.co.uk/cloud-computing/the-myth-behind-the-extinction-of-it-departments/?goback=%2Egde_45151_member_191264989
[38] D. B. Lange and M. Oshimma, “Ten Good Reasons for Mobile Agents,” Communications of the ACM, Vol. 42, No. 3, 1998, pp. 88-89. doi:10.1145/295685.298136
[39] M. Satyanarayanan, “Pervasive Computing: Vision and Challenges,” IEEE Personal Communications, Vol. 8, No. 4, 2001, pp. 10-17. http://www.cs.cmu.edu/~aura/docdir/pcs01.pdf
[40] D. J. Cook, M. M. Youngblood, E. O. Heiermann, K. Gopalratnam, S. Rao, A. Litvin and F. Khawaja, “Mavhome: An Agent-Bqased Smart Home,” Proceedings of the First IEEE International Conference on Pervasive Computing and Communications, Fort Worth, 26 March 2003, pp. 521-524.
[41] S. Poslad, “Ubiquitous Computing: Smart Devices, Environments and Interactions,” John Wiley and Sons, London, 2011.
[42] K. M. Dombroviak and R. Ramnath, “A Taxonomy of Mobile and Pervasive Applications,” Proceedings of the 2007 ACM Symposium on Applied Computing, Seoul, 11-15 March 2007, pp. 1609-1615.
[43] D. Chaffey, “Internet Marketing: Strategy, Implementation, and Practice,” Financial Times, Prentice Hall, Harlow, 2000.