Understanding and managing knowledge
processes have been recognized as critical issues in regard to knowledge
no practical methodology for understanding and managing the knowledge process
has been devised because of the tacit nature of the process.This research work proposes a new methodology called “knowledge-process
dynamics (KPD)” analysis featuring objective behavioral measurement. KPD
analysis utilizes interaction data between workers (collected from wearable
sensors) and update history of documents to clarify workers’ behavioral
dynamics in the form of a causal-loop diagram. To demonstrate the effectiveness
of KPD analysis, it was applied to product-design organizations. The resulting
understanding of behavioral dynamics successfully helped a junior manager to
idenfity problems and measures related to knowledge processes.
Cite this paper
N. Moriwaki, K. Nomura and D. Senoo, "A Behavior-Based Approach for Analyzing Knowledge-Process Dynamics," Journal of Service Science and Management, Vol. 6 No. 2, 2013, pp. 160-169. doi: 10.4236/jssm.2013.62016.
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