Cite this paper
P. Brill and M. Hlynka, "Server Workload in an M/M/1 Queue with Bulk Arrivals and Special Delays," Applied Mathematics
, Vol. 3 No. 12, 2012, pp. 2174-2177. doi: 10.4236/am.2012.312A298
 M. Hlynka, “An M/M/1 Queue with Bulk Arrivals and Delays,” Canadian Operational Research Society Conference Presentation, Niagara Falls, June 2012.
 P. H. Brill, “Level Crossing Methods in Stochastic Models,” Springer, New York, 2008.
 J. W. Cohen, “On Regenerative Processes in Queueing Theory,” Lecture Notes in Economics and Mathematical Systems, Spring-Verlag, New York, 1976.