T. N. Ingram, R. W. Laforge, W. B. Locander, S. B. Mackenzie and P. M. Podsakoff, “New Directions in Sales Leadership Research,” Journal of Personal Selling & Sales Management, Vol. 25, No. 2, 2005, pp. 137-154.
 J. P. Mulki, F. Jaramillo and W. B. Locander, “Effects of Ethical Climate and Supervisory Trust on Salesperson’s Job Attitudes and Intentions to Quit,” Journal of Personal Selling & Sales Management, Vol. 26, No. 1, 2006, pp. 19-26.
 T. G. Brashear, D. N. Bellenger, J. S. Boles, “An Exploratory Study of the Relative Effectiveness of Different Types of Sales Force Mentors,” Journal of Personal Selling & Sales Management, Vol. 26, No. 1, 2006, pp. 7-18. doi:10.2753/PSS0885-3134260101
 F. Jaramillo, D. B. Grisaffe, L. B. Chonko, J. A. Roberts, “Examining the Impact of Servant Leadership on Sales-person’s Turnover Intention,” Journal of Personal Selling & Sales Management, Vol. 29, No. 4, 2009, pp. 351-365. doi:10.2753/PSS0885-3134290404
 R. C. Liden, S. J. Wayne, H. Zhao and D. Herderson, “Servant Leadership: Development of a Multidimensional Measures and Multilevel Assessment,” The Leadership Quarterly, Vol. 19, No. 2, 2008, pp. 161-177. doi:10.1016/j.leaqua.2008.01.006
 J. E. Barbuto Jr. and D. W. Wheeler, “Scale Development and Construct Clarification of Servant Leadership,” Group and Organization Management, Vol. 31, No. 3, 2006, pp. 300-326. doi:10.1177/1059601106287091
 B. J. Avolio and W. L. Gardner, “Authentic Leadership Development: Getting to the Root of Positive Forms of Leadership,” Leadership Quarterly, Vol. 16, No. 3, 2005, pp. 315-338. doi:10.1016/j.leaqua.2005.03.001
 A. G. Stone, R. F. Russell and K. Patterson, “Transformational versus Servant Leadership: A Difference in Leader Focus,” Leadership & Organization Development Journal, Vol. 25, No. 4, 2004, pp. 349-361. doi:10.1108/01437730410538671
 D. Van Dierendonck and I. Nuijten, “The Servant Leadership Survey: Development and Validation of a Multidimensional Measure,” Journal of Business and Psychology, Vol. 26, No. 3, 2011, pp. 249-267. doi:10.1007/s10869-010-9194-1
 R. Ilies and T. A. Judge, “An Experience Sampling Measure of Job Satisfaction: Its Relationships with Affectivity, Mood at Work, Job Beliefs, and General Job Satisfaction,” European Journal of Work and Organizational Psychology, Vol. 13, No. 3, 2004, pp. 367-389. doi:10.1080/13594320444000137
 M. L. Voon, M. C. Lo, K. S. Ngui and N. B. Ayob, “The Influence of Leadership Styles on Employee Job Satisfaction in Public Sector Organization Malaysia,” International Journal of Business, Vol. 2, No. 1, 2011, pp. 24-32.
 B. Shibru and G. M. Darshan, “Effects of Transformational Leadership on Subordinate Job Satisfaction in Leather Companies in Ethiopia,” International Journal of Business Management & Economic Research, Vol. 2, No. 5, 2011, pp. 284-296.
 J. Y. Jiang, L.-Y. Sun and K. S. Law, “Job Satisfaction and Organization Structure as Moderators of the Effects of Empowerment on Organizational Citizenship Behavior: A Self-Consistency and Social Exchange Perspective,” International Journal of Management, Vol. 28, No. 3, 2011, pp. 675-694.
 H. K. S. Laschinger, J. Finegan, J. Shamian and P. Wilk, “A Longitudinal Analysis of the Impact of Workplace Empowerment on Work Satisfaction,” Journal of Organizational Behavior, Vol. 25, No. 4, 2004, pp. 527-545. doi:10.1002/job.256
 C. C. Chang, C. M. Chiu and C. A. Chen, “The Effect of TQM Practices on Employee Satisfaction and Loyalty in Government,” Total Quality Management, Vol. 21, No. 12, 2010, pp. 1299-1314. doi:10.1080/14783363.2010.530796
 M. A. Jones, K. E. Reynolds and M. J. Arnold, “Hedonic and Utilitarian Shopping Value: Investigating Differential Effects on Retail Outcomes,” Journal of Business Research, Vol. 59, No. 9, 2006, pp. 974-981. doi:10.1016/j.jbusres.2006.03.006
 B. J. Babin, Y. K. Lee, E. J. Kim and M. Griffin, “Modeling Consumer Satisfaction and Word-of-Mouth: Restaurant Patronage in Korea,” Journal of Services Marketing, Vol. 19, No. 3, 2005, pp. 133-139. doi:10.1108/08876040510596803
 T. Yao, W. B. Huang and X. C. Fan, “Research about Employee Loyalty of the Services Sector Based on the Organizational Commitment Mechanism,” Management World Magazine, Vol. 5, 2008, pp. 102-123.
 C. Chee, K. Haddad and G. Singh, “Human Resources Management, Job Satisfaction, Morale, Optimism and Turnover,” International Journal of Hospitality and Tourism Administration, Vol. 8, No. 2, 2007, pp. 73-88. doi:10.1300/J149v08n02_04
 C. M. Wagner, “Organizational Commitment as a Predictor Variable in Nursing Turnover Research: Literature Review,” Journal of Advanced Nursing, Vol. 60, No. 3, 2007, pp. 235-247. doi:10.1111/j.1365-2648.2007.04421.x
 T. A. Wright and D. G. Bonett, “Job Satisfaction and Psychological Well-Being as Non-Additive Predictors of Workplace Turnover,” Journal of Management, Vol. 33, No. 2, 2007, pp. 141-160. doi:10.1177/0149206306297582
 M. Riketta and R. Van Dick, “Foci of Attachment in Organizations: A Meta-Analytic Comparison of the Strength and Correlates of Workgroup versus Organizational Identification and Commitment,” Journal of Vocational Behaviour, Vol. 67, No. 3, 2005, pp. 490-510. doi:10.1016/j.jvb.2004.06.001
 M. F. Y. Cheung and W.-P. Wu, “Leader-Member Exchange and Employee Work Outcomes in Chinese Firms: The Mediating Role of Job Satisfaction,” Asia Pacific Business Review, Vol. 18, No. 1, 2012, pp. 65-81. doi:10.1080/13602381.2010.535346
 J. E. Bono, H. J. Foldes, G. Vinson and H. P. Muros, “Workplace Emotions: The Role of Supervision and Leadership,” Journal of Applied Psychology, Vol. 92, No. 5, 2007, pp. 1357-1367. doi:10.1037/0021-9010.92.5.1357