Users' Adoptive Behavior Towards the ERP System
Affiliation(s)
Department of Computer Science, National Textile University, Faisalabad, Pakistan. Department of Computer Science, University of Agriculture, Faisalabad, Pakistan.
Department of Computer Science, National Textile University, Faisalabad, Pakistan. Department of Computer Science, University of Agriculture, Faisalabad, Pakistan.
ABSTRACT
Generically system includes two types of categories, computerized based system and socio-technical system; the difference between both types of systems is that the socio-technical systems deals with technical operation and involves the users. Information system that deals with the flow of information regarding business and social perspective falls in socio-technical based system. ERP (Enterprise Resource Planning) is the best example of Information system that organization adopt to make fast the business process. The ERP systems are suffering from multifaceted interface. Previous research shows that there is a need for an improvement regarding user interface because it is the way of communicate with system. As the emphasis of HCI (Human Computer Interaction) is to clearly understand the users’ philosophy, reminiscence and problems solving techniques in order to design users oriented applications. Therefore the usability engineering is the only way to study the deeds of users by getting analysis on prototype or system by offering different methods and techniques. This paper will focus on the users’ experiences in view of financial module in ERP system which is based on different sub-components. To carry this research work HCI research methods, automated explicitly survey questionnaire method and focus group were adopted to gather users understanding in order to evaluate the selected application in ERP system. This study involved group of users from various corporate level industries in textile sector. It is the extended work as in previous only two industries were selected.
Generically system includes two types of categories, computerized based system and socio-technical system; the difference between both types of systems is that the socio-technical systems deals with technical operation and involves the users. Information system that deals with the flow of information regarding business and social perspective falls in socio-technical based system. ERP (Enterprise Resource Planning) is the best example of Information system that organization adopt to make fast the business process. The ERP systems are suffering from multifaceted interface. Previous research shows that there is a need for an improvement regarding user interface because it is the way of communicate with system. As the emphasis of HCI (Human Computer Interaction) is to clearly understand the users’ philosophy, reminiscence and problems solving techniques in order to design users oriented applications. Therefore the usability engineering is the only way to study the deeds of users by getting analysis on prototype or system by offering different methods and techniques. This paper will focus on the users’ experiences in view of financial module in ERP system which is based on different sub-components. To carry this research work HCI research methods, automated explicitly survey questionnaire method and focus group were adopted to gather users understanding in order to evaluate the selected application in ERP system. This study involved group of users from various corporate level industries in textile sector. It is the extended work as in previous only two industries were selected.
KEYWORDS
Enterprise Recourse Planning; Human Computer; Interaction; Usability Engineering; User Interfaces
Enterprise Recourse Planning; Human Computer; Interaction; Usability Engineering; User Interfaces
Cite this paper
C. Faisal, M. Faridi, Z. Javed and M. Shahid, "Users' Adoptive Behavior Towards the ERP System," Intelligent Information Management, Vol. 4 No. 3, 2012, pp. 75-79. doi: 10.4236/iim.2012.43011.
C. Faisal, M. Faridi, Z. Javed and M. Shahid, "Users' Adoptive Behavior Towards the ERP System," Intelligent Information Management, Vol. 4 No. 3, 2012, pp. 75-79. doi: 10.4236/iim.2012.43011.
References
[1] Boudreau, “Marie-Claude Boudreau, Learning to Use ERP Technology: A Causal Model,” 36th Annual Hawaii International Conference on System Sciences (HICSS’ 03)—Track 8, Big Island, January 6-January 9 2003. doi:10.1109/HICSS.2003.1174611 [2] J.-Y. Yeh, “Evaluating ERP Performance from User Perspective,” IEEE Asia-Pacific Conference on Services Computing (APSCC ’06), Guangzhou, December 2006, pp. 311- 314. [3] N. C. Goodwin, “Functionality and usability,” Communications of the ACM, Vol. 30, No. 3, 1987, pp. 229-233. doi:10.1145/214748.214758 [4] I. Ceaparu, J. Lazar, K. Bessiere, J. Robinson and B. Shneiderman, “Determining Causes and Severity of End- User Frustration,” International Journal of Human- Computer Interaction, Vol. 17, No. 3, 2004, 333-356. doi:10.1207/s15327590ijhc1703_3 [5] P. W. Jordan, “An Introduction to Usability,” Taylor and Francis Ltd., Oxford, 1998, pp.1-7. [6] L. Hohmann, “Usability: Happier Users Mean Greater Prof- its. Information Systems Management, Vol. 20, No. 4, 2003, pp. 66-76. doi:10.1201/1078/43647.20.4.20030901/77295.10 [7] A. Singh, “Improving the Usability of ERP Systems through the Application of Adaptive User Interfaces,” Proceedings of 11th International Conference on Enterprise Information Systems (ICEIS), Milan, 12-14 October 2009, pp. 87-88. [8] F. Calisir, “The Relation of Interface Usability Characteristics, Perceived Usefulness, and Perceived Ease of Use to End-User Satisfaction with Enterprise Resource Planning (ERP) Systems,” Computers in Behavior, Vol. 20, No. 4, 2004, pp. 505-515 [9] Ch. M. Nadeem Faisal, “Usability form Industrial Prospective,” 2012. https://files.itslearning.com/data/640/8517/papers/3.pdf [10] Chaudhry Muhammad Nadeem Faisal. “Usability Evaluation of In-Housed Developed ERP System,” 2011 International Conference on Graphic and Image Processing, Cairo, 1-3 October 2011, pp. doi:10.1117/12.913212 [11] L. Herbert, “Put Business Applications to the Usability Test,” Forrester Research, Cambridge, 2006. [12] Keystone strategy Inc., “ERP End-User Productivity: A Field Study of SAP and Microsoft,” Microsoft Dynamics, 2007. [13] D. Matthews, “Usability as ERP Selection Criteria,” 2008. http://ifs.datahost.com/shop/images/wp-usability.pdf [14] SAP Design Guild, “User Day Toolkit,” 2004. http://www.sapdesignguild.org/resources/user_day_toolkit/index.htm [15] J.-H. Wu, “Development of a Tool for Measuring Key-User Satisfaction in an ERP Environment,” Proceedings of the 6th Pacific Asia Conference on Information Systems (PACIS), Tokyo, 2-4 September 2002, pp. 555-568. [16] W. O. Galitz, “The Essential Guide to User Interface Design, an Interdiction to GUI Design Principles and Technique,” Jhone Wiley and Sons, 2002, pp. 55, 717. [17] C. M. Nadeem Faisal, “Usability Evaluation of Cloud Based Application,” Department of Interaction and System Design School of Engineering Blekinge Institute of Technology, Sweden, 2009.
[1] Boudreau, “Marie-Claude Boudreau, Learning to Use ERP Technology: A Causal Model,” 36th Annual Hawaii International Conference on System Sciences (HICSS’ 03)—Track 8, Big Island, January 6-January 9 2003. doi:10.1109/HICSS.2003.1174611 [2] J.-Y. Yeh, “Evaluating ERP Performance from User Perspective,” IEEE Asia-Pacific Conference on Services Computing (APSCC ’06), Guangzhou, December 2006, pp. 311- 314. [3] N. C. Goodwin, “Functionality and usability,” Communications of the ACM, Vol. 30, No. 3, 1987, pp. 229-233. doi:10.1145/214748.214758 [4] I. Ceaparu, J. Lazar, K. Bessiere, J. Robinson and B. Shneiderman, “Determining Causes and Severity of End- User Frustration,” International Journal of Human- Computer Interaction, Vol. 17, No. 3, 2004, 333-356. doi:10.1207/s15327590ijhc1703_3 [5] P. W. Jordan, “An Introduction to Usability,” Taylor and Francis Ltd., Oxford, 1998, pp.1-7. [6] L. Hohmann, “Usability: Happier Users Mean Greater Prof- its. Information Systems Management, Vol. 20, No. 4, 2003, pp. 66-76. doi:10.1201/1078/43647.20.4.20030901/77295.10 [7] A. Singh, “Improving the Usability of ERP Systems through the Application of Adaptive User Interfaces,” Proceedings of 11th International Conference on Enterprise Information Systems (ICEIS), Milan, 12-14 October 2009, pp. 87-88. [8] F. Calisir, “The Relation of Interface Usability Characteristics, Perceived Usefulness, and Perceived Ease of Use to End-User Satisfaction with Enterprise Resource Planning (ERP) Systems,” Computers in Behavior, Vol. 20, No. 4, 2004, pp. 505-515 [9] Ch. M. Nadeem Faisal, “Usability form Industrial Prospective,” 2012. https://files.itslearning.com/data/640/8517/papers/3.pdf [10] Chaudhry Muhammad Nadeem Faisal. “Usability Evaluation of In-Housed Developed ERP System,” 2011 International Conference on Graphic and Image Processing, Cairo, 1-3 October 2011, pp. doi:10.1117/12.913212 [11] L. Herbert, “Put Business Applications to the Usability Test,” Forrester Research, Cambridge, 2006. [12] Keystone strategy Inc., “ERP End-User Productivity: A Field Study of SAP and Microsoft,” Microsoft Dynamics, 2007. [13] D. Matthews, “Usability as ERP Selection Criteria,” 2008. http://ifs.datahost.com/shop/images/wp-usability.pdf [14] SAP Design Guild, “User Day Toolkit,” 2004. http://www.sapdesignguild.org/resources/user_day_toolkit/index.htm [15] J.-H. Wu, “Development of a Tool for Measuring Key-User Satisfaction in an ERP Environment,” Proceedings of the 6th Pacific Asia Conference on Information Systems (PACIS), Tokyo, 2-4 September 2002, pp. 555-568. [16] W. O. Galitz, “The Essential Guide to User Interface Design, an Interdiction to GUI Design Principles and Technique,” Jhone Wiley and Sons, 2002, pp. 55, 717. [17] C. M. Nadeem Faisal, “Usability Evaluation of Cloud Based Application,” Department of Interaction and System Design School of Engineering Blekinge Institute of Technology, Sweden, 2009.