JSSM  Vol.5 No.2 , June 2012
A Conceptual Model for Success in Implementing Knowledge Management: A Case Study in Tehran Municipality
Abstract: In this “information and knowledge” age, instead of traditional financial assets and even large markets, knowledge capital has been the competitive edge for major corporations. This has lead to a new concept called “knowledge management”. Indeed, the identification of knowledge in business sectors as a competitive advantage and strategic resource intensifies the necessity of implementation of knowledge management (KM) in organizations. Knowledge management is the process of identifying, selecting, organizing, and transferring important information and skills, which exists as disorganized form in the organization. However, there are several stories of failed implementation of knowledge management in organizations. In order to succeed in implementing knowledge management, identification of the success factors for knowledge management is of great importance. The current research has therefore presented a conceptual model for implementing knowledge management successfully in Tehran municipality. This study has first identified effective variables on success of knowledge management; then has evaluated its significance and developed a conceptual model for the critical factors on successful knowledge management in the organization under study. According to the conceptual model offered by this research, these critical success factors are dimensions of organizational culture, strategy and leadership, organizational structure, information technology infrastructure and human resources
Cite this paper: M. Ansari, H. Youshanlouei and M. Mood, "A Conceptual Model for Success in Implementing Knowledge Management: A Case Study in Tehran Municipality," Journal of Service Science and Management, Vol. 5 No. 2, 2012, pp. 212-222. doi: 10.4236/jssm.2012.52026.

[1]   N. N. Sunassee and D. A. Sewry, “An Investigation of Knowledge Management Implementation Strategies,” Proceedings of the 2003 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on Enablement through Technology, Tuinroete, 2003, pp. 24-36.

[2]   T. H. Davenport and L.Prusak, “Working Knowledge: How Organizations Manage What they Know,” Harvard Business School Press, 2000.

[3]   B. Gupta and L. S. Iyer and J. E. Aronson, “Knowledge Management: Practices and Challenges, Industrial Management and Data Systems,” Industrial Management & Data Systems, Vol. 100, No. 1, 2000, pp. 17-21. doi:10.1108/02635570010273018

[4]   I. Nonaka and H. Takeuchi, “The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation,” New York: Oxford University Press, 1995.

[5]   D. T. Holt, S. E. Bartczak, S. W.Clark and M. R. Trent, “The Development of an Instrument to Assess Readiness for Knowledge Management,” Knowledge Management Research & Practice, Vol. 5, No. 2, 2007, pp. 75-92. doi:10.1057/palgrave.kmrp.8500132

[6]   J. Rockart, “Chief Executives Define Their Own Information Needs,” Harvard Business Review, Vol. 57, No. 2, 1979, pp. 81-92.

[7]   A. Bruno and J. Leidecker, Identifying and Using Critical Success Factors,” Long Range Planning, Vol. 17, No. 1, 1984, pp. 23-32. doi:10.1016/0024-6301(84)90163-8

[8]   J. Pinto and D. Slevin, “Critical Factors in Successful Project Implementation,” IEEE Transactions on Engineering Management, Vol. 34, No. 1, 1987, pp. 22-27.

[9]   S. M. Allameh, S. M. Zare and S. M. R. Davoodi, “Examining the Impact of KM Enablers on Knowledge Management Processes,” Procedia Computer Science, Vol. 3, 2011, pp. 1211-1223. doi:10.1016/j.procs.2010.12.196

[10]   T. Davenport, D. De Long and M. Beers, “Successful Knowledge Management Projects,” Sloan Management Review, Vol. 39, No. 2, 1998, pp. 43-57.

[11]   P. Drucker, “Post-Capital Society,” Harper & Collins, New York, 1993.

[12]   M. Demerest, “Undestand Management,” Journal Of Long Range Planning, Vol. 30, No. 3, 1997, pp. 374-384. doi:10.1016/S0024-6301(97)90250-8

[13]   P. Gupara, “Why Knowledge Management Fails: How to Avoid the Common Pitfalls,” 2000.

[14]   D. J. Flynn and E. A. Arce, “A Case Tool to Support Critical Success Factors Analysis in IT Planning and Requirements Determination,” Information and Software Technology, Vol. 39, No. 5, 1997, pp. 311-321. doi:10.1016/S0950-5849(96)01150-0

[15]   T. M. Somers and K. Nelson, “The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementation,” Proceedings of the 34th Hawaii International Conference on Systems Sciences, Maui, 3-6 January 2001.

[16]   M. Stankosky and B. Carolyn, “A System Approach to Engineering a Knowledge Management System,” In: R. C. Barquin, A. Bennet and S. G. Remez, Eds., Knowledge Management: The Catalyst for Lectronic Government, Management Concepts, Vienna, 2001, p. 137.

[17]   D. Skyrme and D. Amidon, “The Knowledge Agenda,” Journal of Knowledge Management, Vol. 1, No. 1, 1997, pp. 27-37. doi:10.1108/13673279710800709

[18]   C. W. Holsapple and K. D. Joshi, “An Investigation of Factors That Influence the Management of Knowledge in Organizations,” Journal of Strategic Information Systems, Vol. 9, No. 2-3, 2000, pp. 235-61. doi:10.1016/S0963-8687(00)00046-9

[19]   P. Chourides, D. Longbottom and W. Murphy, “Excellence in Knowledge Management: An Empirical Study to Identify Critical Factors and Performance Measures,” Measuring Business Excellence, Vol. 7, No. 2, 2003, pp. 29-45. doi:10.1108/13683040310477977

[20]   S.-H. Yu, Y.-G. Kim and M.-Y. Kim, “Linking Organizational Knowledge Management Drivers to Knowledge Management Performance: An Exploratory Study,” 37th Hawaii International Conference on System Sciences, Big Island, 7-10 January 2002.

[21]   Y. Wong, “Critical Success Factors for Implementing Knowledge Management in SME,” Industrial Management & Data Systems, Vol. 105, No. 3, 2005, pp. 261-279. doi:10.1108/02635570510590101

[22]   S. C. Chong and Y. S. Choi, “Critical Factors in the Successful Implementation of Knowledge Management,” 2005.

[23]   K. Y. Wong and E. Aspinwall, “An Empirical Study of the Important Factors for Knowledge-Management Adoption in the SME Sector,” Journal of Knowledge Management, Vol. 9, No. 3, 2005, pp. 64-82. doi:10.1108/13673270510602773

[24]   Y. C. Hung, S. M. Huang, Q. Lin and M. L. Tsai, “Critical Factors in Adopting a Knowledge Management System for the Pharmaceutical Industry,” Journal of Knowledge Management, Vol. 105, No. 2, 2005, pp. 164-168. doi:10.1108/02635570510583307

[25]   P. Akhavan, M. Jafari and M. Fathian, “Critical Success Factors of Knowledge Management Systems: A MultiCase Analysis,” European Business Review, Vol. 18, No. 2, 2006, pp. 97-113. doi:10.1108/09555340610651820

[26]   Y.-J. Yeh, S.-Q. Lai and C.-T. Ho, “Knowledge Management Enablers: A Case Study,” Industrial Management & Data Systems, Vol. 106, No. 6, 2006, pp. 793-810. doi:10.1108/02635570610671489

[27]   V. Anantatmula and S. Kanungo, “Modeling Enablers for Successful Km Implementation,” Journal of Knowledge Management, Vol. 14, No. 1, 2007, pp. 100-113. doi:10.1108/13673271011015598

[28]   L. Huener, “Knowledge and Concept of Trust,” Sage, London, 2001.

[29]   S. P. Robbins, “Organizational Behavior: Concepts, Controversies, Applications,” Prentice Hall, Upper Saddle River, 1996.

[30]   F. J. Forcadell and F. Guadamillas, “A Case Study on the Implementation of a Knowledge Management Strategy Oriented to Innovation,” Knowledge and Process Management, Vol. 9, No. 3, 2002, pp. 162-171. doi:10.1002/kpm.143

[31]   R. Sanchez, “Creating Modular Platforms for Strategic Flexibility,” Design Management Review, Vol. 15, No. 1, 2004, pp. 58-67. doi:10.1111/j.1948-7169.2004.tb00151.x

[32]   F. Soliman and k.Spooner, “Strategies for Implementing Knowledge Management: Role of Human Resources Management,” Journal of Knowledge Management, Vol. 4, No. 4, 2000, pp. 337-345. doi:10.1108/13673270010379894

[33]   M. Santoro and A. K. Chakrabarti, “Firm Size and Technology Centrality in Industry-University Interactions,” Research Policy, Vol. 31, No. 7, 2002, pp. 1163-1180. doi:10.1016/S0048-7333(01)00190-1

[34]   A. Abelland and N. Oxbrow, “Competing with Knowledge,” Library Association Publishing, London, 2001.

[35]   F. Hasanali, “Critical Success Factors of Knowledge Management,” 2002.

[36]   S. Walczak, “Organizational Knowledge Management Structure,” Learning Organization, Vol. 12, No. 4, 2005, pp. 330-339. doi:10.1108/09696470510599118

[37]   H. Mintzberg, “Power in and Around Organizations,” Prentice Hall, Upper Saddle River, 1983.

[38]   T. Andersson and T. Westterlind, “Sharing Knowledge over Company Borders Managing Knowledge in Key Customer Relations at ABB Sweden,” Master’s Thesis, Link?pings University, Link?pings, 1999.

[39]   M. Adenfelt and K. Lagerstro, “Enabling Knowledge Creation and Sharing in Transnational Projects,” International Journal of Project Management, Vol. 24, No. 3, 2005, pp. 191-198. doi:10.1016/j.ijproman.2005.09.003

[40]   H. Lee and B. Choi, “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination,” Journal of Management Information Systems, Vol. 20, No. 1, 2003, pp. 179-228.

[41]   K. Ruikar, C. Anumba and P. Carrillo, “VERDICT—An E-Readiness Assessment Application for Construction Companies,” Automation in Construction, Vol. 15, No. 1, 2006, 98-110. doi:10.1016/j.autcon.2005.02.009

[42]   A. Brand, “Knowledge Management and Innovation at 3M,” Journal of Knowledge Management, Vol. 2, No. 1, 1998, pp. 17-22. doi:10.1108/EUM0000000004605

[43]   R. McDermott, “Why Information Technology Inspired But Cannot Deliver Knowledge Management,” California Management Review, Vol. 41, No. 4, 1999, pp. 103-117.

[44]   S. Moffett, R. McAdam and S. Parkinson, “An Empirical Analysis of Knowledge Management Applications,” Journal of Knowledge Management, Vol. 7, No. 3, 2003, pp. 6-26. doi:10.1108/13673270310485596

[45]   Economic and Social For Western Asia, “Knowledge Management Methodology: An Empirical Approach in Core Sectors in Escwa Member Countries, Economic and Social For Western Asia,” United Nations, New York, 2003.

[46]   S. Zuboff, “In the Age of the Smart Machine,” Heinemann, London, 1988.

[47]   H. Scarborough, J. Swan and J. Preston, “Knowledge Management: A Literature Review,” Institute of Personnel and Development, London, 1999.

[48]   R. Ruggles, “The State of the Notion: Knowledge Management in Practice,” California Management Review, Vol. 40, No. 3, 1998, pp. 80-89.

[49]   D. Shenk, “Data Smog,” Harper & Collins, New York, 1997.

[50]   J. Tian, Y. N. Yoshiteru and P. W. Andrzej, “Knowledge Management and Knowledge Creation in Academia: A Study Based on Surveys in a Japanese Research University,” Journal of Knowledge Management, Vol. 13, No. 2, 2009, pp. 76-92. doi:10.1108/13673270910942718

[51]   M. Alavi and D. E. Leidner, “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly, Vol. 25, No. 1, 2001, pp. 107-136.

[52]   K. Mathi, “Key Success Factors for Knowledge Management,” Master’s Thesis, University of Applied Sciences/Fh Kempten, Kempten, 2004.

[53]   F. Hair, E. R. Anderson, L. R. Tatham, and C. W. Black, “Multivariate Data Analysis,” 5th Edition, Prentice Hall, Upper Saddle River, 1998.

[54]   G. A. Churchil Jr., “Aparadigm for Developing Better Measures of Marketing Constructs,” Journal of Marketing Research, Vol. 16, No. 1, 1979, pp. 64-73. doi:10.2307/3150876

[55]   R. Jalaldeen, et al., “Organizational Readiness and Its Contributing Factors to Adopt KM Processes: A Conceptual Model,” Communications of the IBIMA, Vol. 8, No. 17, 2009, pp. 128-136.

[56]   K. Mohammadi, A. Khanlari and B. Sohrabi, “Organizational Readiness Assessment for Knowledge Management,” International Journal of Knowledge Management, Vol. 5, No. 1, 2009, pp. 29-45.

[57]   C. Siemieniuch and M.Sinclair, “A Frame-Work for Organizational Readiness for Knowledge Management,” International Journal of Operations & Production Management, Vol. 24, No. 1, 2004, pp. 79-98. doi:10.1108/01443570410511004

[58]   T. Quin and Y. Tan, “Knowledge Management Readiness in Organisation: A Case of Public Sector in Malaysia,” International Conference on Knowledge, 7-9 July 2005.

[59]   W. A. Taylor and G. H. Wright, “Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers,” Information Resources Man- agement Journal, Vol. 17, No. 2, 2004, pp. 22-37.

[60]   S. Gaffoor, “Assessing Readiness for the Implementation of Knowledge Management in Local Governments: The case of Stellenbosch Municipality,” Master’s Thesis, Commerce at Stellenbosch University, Stellenbosch, 2008.

[61]   K. R. Youshanloui, F. Daneshgar, N. Sarabi, H. R. Youshanlouei and M. M. Mood, “An Intelligent Model to Asses Organizational Maturity for Implementation of Knowledge Management,” 12th European Conference on Knowledge Management, Passau, 1-2 September 2011.