M. Biro, C. Deak, J. Ivanyos, and R. Messnarz, “From compliance to business success: Improving outsourcing service controls by adopting external regulatory require- ments,” Software Process Improvement and Practice, Vol. 11, pp. 239–249, 2006.
 L. Anderson, M. Fisher, and J. Gross, “Case study: IRS business system modernization process improvement,” Carnegie Mellon University, Software Engineering Ins- titute, Carnegie Mellon University, Pittsburgh, PA, USA, 2004.
 J. Cooper and M. Fisher, “Software Acquisition Capability Maturity Model (SA-CMM) Version 1.03,” Technical Report, Carnegie Mellon University, Software Engineer- ing Institute, Pittsburgh, PA, USA, 2002.
 F. Navarrete, P. Botella, X. Franch, “Reconciling agility and discipline in COTS selection processes,” Proceedings of the 6th International IEEE Conference on Commercial- off-the-Shelf [COTS]-Based Software Systems, pp. 1–11. IEEE, 2007.
 J. Moore, T. Doran, A. Kark, “Systems and software engineering—software lifecycle processes,” Software & Systems Engineering Standards Committee of the IEEE Computer Society, Institute of Electrical and Electronic Engineers, 2rd Edition, Piscataway, 2008.
 Y. Hwang, J. G. Park, “Approaches and requirements to develop and improve the standard processes for a research and development organisation,” Systems Engineering, Vol. 9, No. 1, pp. 35–44, 2006.
 “YAWL: Yet another workflow language,” http://www. yawl-system.com/.